Branch Manager

Trakstar; Billings (MT); Hybrid; USD 65,000 - 85,000; Full time

Job summary

Altana Federal Credit Union is seeking a Branch Manager for the 24th Street Branch in Billings to lead daily operations, coach staff, and deliver exceptional member service. You will supervise tellers, manage cash processes, and provide lending services within your authority.

The ideal candidate has 3–5 years in consumer lending and leadership, thorough knowledge of financial products and regulatory requirements, and a customer-first mindset.

Qualifications

• Three to five years of consumer lending experience preferred.
• Three to five years in a leadership or management role, preferably in the financial industry.
• Strong understanding of financial products, services, and regulatory requirements.
• Proven ability to motivate and develop high-performing teams.
• Knowledge of branch operations, teller duties, and cash handling procedures.
• Excellent communication, organizational, and problem-solving skills.
• A member-first mindset and a passion for helping others achieve financial success.

Responsibilities

• Lead, coach, and develop branch team members to deliver exceptional member service.
• Supervise teller operations, ensuring efficient, accurate, and friendly service at the front line.
• Monitor and manage daily cash operations, including vault balancing, drawer audits, and ensuring compliance with cash handling policies.
• Provide consumer lending services to our members, including loan interviews, processing, and approvals within authority.
• Ensure branch compliance with all credit union policies, procedures, and regulatory requirements.
• Maintain branch security and risk management, including opening/closing procedures and safety protocols.
• Foster a positive, productive work environment that supports collaboration, accountability, and individual growth.
• Handle escalated member concerns or complex transactions with professionalism and care.
• Build and maintain strong relationships with members, supporting their long-term financial goals.
• Actively participate in community engagement and networking opportunities to promote Altana's presence.
• Promote Altana's Mission, Vision, and Core Values in every interaction.

Skills

Leadership

Consumer Lending

Communication

Cash Handling

Regulatory Knowledge

Job description

Join Our Team at Altana Federal Credit Union!

Are you looking to take the next step in your banking career? At Altana Federal Credit Union, we take pride in delivering exceptional service to our members and fostering a supportive, growth-oriented workplace for our team. As the Branch Manager of our 24th Street Branch, you’ll play a key leadership role in shaping team success, driving member satisfaction, and supporting financial wellness within our community.

At Altana, we’re more than just a workplace—we’re a community that values your ideas, growth, and contributions.

What You’ll Do

As Branch Manager, you'll be responsible for the day-to-day operations of the 24th Street Branch. You'll lead a dynamic team, cultivate a member-focused culture, and ensure Altana continues to be a trusted financial partner in the community. Your key responsibilities will include:

• Lead, coach, and develop branch team members to deliver exceptional member service
• Supervise teller operations, ensuring efficient, accurate, and friendly service at the front line
• Monitor and manage daily cash operations, including vault balancing, drawer audits, and ensuring compliance with cash handling policies
• Provide consumer lending services to our members, including loan interviews, processing, and approvals within authority
• Ensure branch compliance with all credit union policies, procedures, and regulatory requirements
• Maintain branch security and risk management, including opening/closing procedures and safety protocols
• Foster a positive, productive work environment that supports collaboration, accountability, and individual growth
• Handle escalated member concerns or complex transactions with professionalism and care
• Build and maintain strong relationships with members, supporting their long-term financial goals
• Actively participate in community engagement and networking opportunities to promote Altana's presence
• Promote Altana's Mission, Vision, and Core Values in every interaction

What We’re Looking For

We’re seeking a proactive and people-focused leader with strong knowledge of consumer lending and financial services. Our ideal candidate will have:

• Three to five years of consumer lending experience preferred
• Three to five years in a leadership or management role, preferably in the financial industry
• Strong understanding of financial products, services, and regulatory requirements
• Proven ability to motivate and develop high-performing teams
• Knowledge of branch operations, teller duties, and cash handling procedures
• Excellent communication, organizational, and problem-solving skills
• A member-first mindset and a passion for helping others achieve financial success

Why You’ll Love Working Here

At Altana, you're joining more than an organization. You're joining a community. We believe in caring for our team members the way we care for our members: with respect, support, and a genuine commitment to helping people thrive.

Here, your work matters. Your voice matters. You matter.

If you're ready to grow, contribute, and make a meaningful impact on a team that puts people first every day, we'd love to meet you.