VICTIM WITNESS SERVICES COORDINATOR

Concilio; Philadelphia (Philadelphia County); On-site; USD 48,000 - 51,000; Full time

Benefits offered by this job

Comprehensive Medical, Dental & Vision

Company-Paid Life Insurance

Retirement Savings Plan

PTO

Paid Holidays

Employee Assistance Program

Professional Development opportunities

Career growth opportunities

Inclusive mission-driven culture

Meaningful community impact

Job summary

Concilio in Philadelphia seeks a Full Time Program Coordinator to support crime victims and witnesses in the East Division. You will supervise advocates, manage a caseload, and ensure high-quality documentation while coordinating training and outreach.

You’ll help educate clients about rights, guide them through hearings, and collaborate with the District Attorney’s office, police, and community partners. Bilingual English/Spanish skills are a plus as you provide translations.

Qualifications

• Bachelor’s degree preferred; associate degree required with 2+ years serving crime victims
• Knowledge of victim services and court processes
• Strong oral and written communication skills
• FCC/PA Childline and Criminal Background Clearances required
• Computer proficiency required
• Flexible schedule with willingness to support after-hours events
• Minimum 2 years in a supervisory role
• Ability to handle sensitive and confidential information with discretion

Responsibilities

• Maintain a caseload and provide community-based support and advocacy to victims in Philadelphia’s East Division
• Assist victims/witnesses in understanding hearings and participating in the process
• Submit monthly narratives and statistical reports for funders and agency
• Coordinate trainings and team meetings; support outreach events
• Translate and provide bilingual presentations (English/Spanish)
• Oversee program operations and staff scheduling; supervise biweekly
• Represent Concilio with partners and community at events
• Ensure confidentiality and professional handling of information

Skills

Oral and written communication

Supervisory experience

Confidential information handling

Computer proficiency

FBI/Childline background checks

Bilingual English/Spanish

Education

Bachelor’s degree in social work or related field

Associate degree in related field

Job description

Job Details: Job Location: Philadelphia, PA 19124, Position Type: Full Time, Salary Range: $48,000.00 - $51,000.00 Salary, Join a Mission That Matters

For more than 60 years, Concilio has empowered Latino and diverse families while strengthening communities through education, workforce development, child welfare, family support, housing stability, and community-based services.

At Concilio, Human Resources is more than hiring and policies—it's about creating an exceptional employee experience, supporting organizational excellence, and building a workplace where our employees can thrive while serving our community.

If you're passionate about people, enjoy solving problems, thrive in a collaborative environment, and want to make a meaningful impact, we'd love to meet you.

Why Work at Concilio?

At Concilio, you'll become part of a collaborative team that believes investing in our employees is essential to fulfilling our mission.

We offer:

• Comprehensive Medical, Dental & Vision Insurance
• Company-Paid Life Insurance
• Retirement Savings Plan
• Paid Time Off (PTO)
• Paid Holidays
• Employee Assistance Program (EAP)
• Professional Development & Continuing Education Opportunities
• Leadership Development through Concilio's People & Culture Academy
• Opportunities for Career Growth and Internal Advancement
• Collaborative, Inclusive, and Mission-Driven Culture
• Meaningful work that positively impacts the Philadelphia community

General Description:

The Full Time Program Coordinator will work 37.5 hours a week and will serve as support to the community-based victim advocates, court advocates, as well as volunteers for victims and witnesses of crime in the East Division. This position will also serve as a back-up to ensure on site services at the Criminal Justice Center as assigned. Support for services delivered include but are not limited to education about victim legal rights and protections; criminal justice progress; providing crisis intervention, emotional support and safety planning; helping submit comments to courts, probation, and parole boards; intervening with creditors, landlords and employers on behalf of victims; helping find shelter and transportation; referral linkage and support with follow up to community-based services. connecting victims SAVIN to ensure notification of inmates’ release or escape; and completion of Crime Victims Compensation Applications. The Program Coordinator will also oversee the day-to-day operations of the program including but not limited to scheduling, reporting to funders, and conducting biweekly supervisions with the team of advocates. The Program Coordinator will also be tasked to maintain communication with all partners and build relationships with potential partners. The Program Coordinator will be responsible for ensuring participation in and facilitation of community level outreach and awareness activities in collaboration with community partners and community residents. This position will serve as a key liaison to the District Attorney’s office, police districts, other community partners and community residents.

Duties and Responsibilities:

• Responsible for a caseload and other added responsibilities as assigned or needed to successfully assist the consumers referred.
• Coordinate and supervise provide community-based support and advocacy services to victims within Philadelphia’s East Division.
• Support Advocates as they inform victims and witnesses of hearing dates, familiarizing them with and encouraging them to participate in the criminal justice process, and reporting any victim- witness intimidation and/or retaliation with the goal of increasing the number of cases being held for court.
• Provide monthly quality assurance regarding program documentation.
• Responsible for all collection of information for reporting as well as completion of both monthly and quarterly reports.
• Assist with the coordination and planning of training and team meetings.
• Referring to community-based services
• Complete of Crime Victim Compensation Applications in the absence of an Advocate.
• Participate in community level outreach to promote services, including table settings and facilitation of informational presentations.
• Participating in community level events that promote violence prevention to represent Concilio and agency services.
• Provide bilingual community presentations promoting services
• Support both written and verbal translations, English/Spanish
• Oversee the Victim Witness Relocation and Emergency fund program
• Utilize a strength-based, trauma informed resiliency model of practice
• Approving staff benefit time, as well as completing annual evaluations
• Maintain client confidentiality and handle all communication in a professional manner

TRAINING & SUPERVISORY and ADMINISTRATIVE REQUIREMENTS

• Participate in weekly or bi-weekly supervision sessions and team meetings on site at Concilio
• Participate in appropriate training as identified and/or recommended
• Maintain high quality client documentation and client files
• Submission of monthly narrative and statistical reports based on services rendered as required by funder and agency

Qualifications: Qualifications/Requirements

• Bachelor’s degree in social work or related field preferred, associate degree in related field required with a minimum of two years’ work experience serving victims of crime.
• Experience and a pending bachelor’s degree may be substituted as deemed acceptable by the Concilio administration team
• Knowledge of victim’s services and court processes including victim rights counseling, support, and service connection.
• Strong oral and written communication skills.
• FBI, Pennsylvania Childline and Criminal Background Clearances.
• Computer and technological proficiency required.
• Ability to handle sensitive and confidential information with discretion.
• Flexible schedule with willingness to support events outside normal business hours
• Minimum of 2 years in a supervisory role
• Ability to work under pressure and respond to emergency situations or be on-call as applicable.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to enable individuals with disabilities…?? (Note: It's truncated? Actually continues: ...)

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop; kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds.

Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Must be able to travel to attend court appointments, meetings, training courses, and clients.