Community-Based Medical Case Manager (Holistic Care)

Clinical and Support Options, Inc; Northampton (MA); On-site; USD 54,000 - 76,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

403(b) retirement savings plan

Free CEUs and training

Group-rate supplemental insurance

Flexible, collaborative environment

Job summary

Clinical & Support Options, Inc. (CSO) is seeking a Medical Case Manager to provide intensive case management for adults and families in outpatient, group, or outreach settings in Western Massachusetts, including Northampton.

You will support clients with medical, mental health, and social needs using a harm-reduction approach. Responsibilities include serving as liaison, collecting health data, coordinating referrals, teaching problem-solving and communication skills, and assisting with

Qualifications

• Medical Assistant Certificate or Associate's degree.
• Computer proficiency required.
• Valid driver's license and reliable transportation.
• Bilingual candidates are strongly encouraged to apply.

Responsibilities

• Serve as the agency liaison to support clients requesting services. Ensure regular follow up and establish meaningful connections with clients over time using a harm reduction, trauma-sensitive approach.
• Collect health measurements, and screenings. Document, and communicate results accordingly, supporting the physical health of the client as part of holistic care provided at CSO
• Provide individualized support to clients in getting their priorities addressed. Care Management priorities may include refill requests, transportation requests, getting messages to care team members, providing reminder calls, prompting messages, advocating for client with medical providers and specialists, and providing updates back to the client when indicated
• Become proficient in teaching clients agency, including problem-solving, communication skills, and conflict resolution. This includes the identification and reinforcement in the use of natural supports
• Assist consumers with identifying appropriate mental health, addiction and medical services and accessing services of choice. This assistance is realized over time through continuous engagement, and may include internal referrals within CSO, or external to trusted community partners, in person, calls, or using telehealth
• Facilitate referrals to supports that help identify and access entitlements when requested. Assist consumers with applications to community agencies, such as, but not limited to, DMH, DDS, ACCS, SSDI, SNAP/DTA, government cellphones, Regional Housing Authorities, MassHire Career Center
• Triage work as part of the continuum of care to prioritize close collaboration and wrap-around approach for clients who may need intensive short-term or ongoing long-term case management (clients accessing CSO ESP, or urgent medication appointments).
• Support grant-funded activities in accordance with grant guidelines
• Maintain complete, accurate and timely records. This includes completing chart reviews to ensuring that Release of Information documents, Medical Physical Exams, Discharge Summaries, and Labs are up-to-date. Check MassPat when indicated, report any discrepancies to the nurse, and work to update the items needed
• Provide counseling and intensive support to consumers during psychiatric crises or periods of transition; receive cross-training and provide back-up support to other team members as needed
• Provide transportation for consumers as appropriate, following program guidelines

Education

Medical Assistant Certificate or Associate's degree

Tools

Computer proficiency

Job description

Clinical & Support Options, Inc. (CSO) is seeking a Medical Case Manager to provide intensive case management for adults and families in outpatient, group, or outreach settings in Western Massachusetts, including Northampton.

You will support clients with medical, mental health, and social needs using a harm-reduction approach. Responsibilities include serving as liaison, collecting health data, coordinating referrals, teaching problem-solving and communication skills, and assisting with