Community Banking Specialist: Customer Care & Loan Support

MidAmerica National Bank; Eldridge (IA); On-site; USD 38,000 - 54,000; Full time

Job summary

MidAmerica National Bank in Eldridge, IA is seeking a Community Banking Specialist to be the first point of contact for customers in the Iowa market, delivering exceptional service and identifying banking needs.

You will support lending, treasury, and wealth management teams while handling administrative tasks and cross-selling deposit accounts and digital solutions, ensuring accurate processing and regulatory compliance.

Qualifications

• Previous banking, financial services, office management, or customer service experience preferred.
• Strong communication, interpersonal, and relationship-building skills.
• Ability to prioritize multiple responsibilities and work effectively in a fast-paced environment.
• Excellent organizational and problem-solving abilities.
• Professional demeanor with a commitment to exceptional customer service.
• Proficiency with Microsoft Office and other business applications.
• Experience supporting lending, treasury management, or wealth management functions is a plus.

Responsibilities

• Greet customers and provide a welcoming, professional banking experience.
• Assist customers with inquiries and direct them to appropriate banking products, services, and bank personnel.
• Develop strong customer relationships by understanding financial needs and identifying opportunities to enhance existing banking relationships.
• Support Loan Officers with administrative and operational functions, including document preparation, customer communication, file maintenance, and loan processing activities.
• Provide administrative support to the Wealth Management Group (WMG), including client service assistance, appointment coordination, and account-related requests.
• Assist Treasury Management customers and support related services, onboarding, and customer inquiries.
• Coordinate office operations and maintain organized records, files, and reporting documentation.
• Process routine customer transactions and service requests while ensuring accuracy and compliance with bank policies and procedures.
• Promote and cross-sell bank products and services, including deposit accounts, digital banking solutions, treasury services, and other financial products.
• Maintain a thorough understanding of bank products, services, systems, and regulatory requirements.
• Adhere to all bank policies and regulatory requirements, including Bank Secrecy Act (BSA), CIP, and other regulatory requirements.
• Represent MidAmerica National Bank professionally within the community and participate in business development and networking opportunities as appropriate.

Skills

Customer service

Communication

Relationship-building

Organizational skills

Microsoft Office

Banking knowledge

Tools

Microsoft Office

Job description

MidAmerica National Bank in Eldridge, IA is seeking a Community Banking Specialist to be the first point of contact for customers in the Iowa market, delivering exceptional service and identifying banking needs.

You will support lending, treasury, and wealth management teams while handling administrative tasks and cross-selling deposit accounts and digital solutions, ensuring accurate processing and regulatory compliance.