Banking Customer Care Specialist

First Citizens Bank (Iowa); Mason City (IA); On-site; USD 32,000 - 40,000; Full time

Job summary

First Citizens Bank (Iowa) Mason City branch seeks a Customer Care Representative who greets customers, answers inquiries, and guides them to the right banking specialist. The role supports day-to-day branch operations, maintains a welcoming environment, and handles routine transactions with accuracy and discretion.

Applicants should be comfortable working with the public, have basic mathematical skills, and present a professional image. Standard office duties and team collaboration are required.

Qualifications

• High school graduate or equivalent.
• Skill in performing basic mathematical principles in account transactions.
• Skill in working with the public, presenting a professional image of the bank, and servicing inquiries.

Responsibilities

• Greet customers in person and on the phone in a professional, friendly manner and direct them to appropriate personnel.
• Assist in maintaining an inviting branch environment and support clerical tasks.
• Process customer transactions accurately and ensure confidentiality of information.
• Coordinate with internal resources to expedite workflow and support banking services.
• May assist tellers or handle special requests such as closing accounts or generating statements.

Skills

Customer service

Mathematical ability

Public interaction

Education

High school diploma or equivalent

Job description

First Citizens Bank (Iowa) Mason City branch seeks a Customer Care Representative who greets customers, answers inquiries, and guides them to the right banking specialist. The role supports day-to-day branch operations, maintains a welcoming environment, and handles routine transactions with accuracy and discretion.

Applicants should be comfortable working with the public, have basic mathematical skills, and present a professional image. Standard office duties and team collaboration are required.