Community Banking Service Specialist

Steelhead Finance; Klamath Falls (OR); On-site; USD 35,000 - 48,000; Full time

Job summary

People’s Bank of Commerce in Medford, Oregon seeks a Customer Service Specialist I to deliver frontline service and process routine transactions. You will learn product knowledge to identify customer needs and refer to the right partners, while building strong customer relationships.

This role prioritizes accuracy, courtesy, and adherence to policies, with opportunities for training and growth in banking operations and customer relationship skills.

Qualifications

• Minimum 2 years’ experience with cash handling and good balancing record.
• Successful completion of a high school diploma or GED.
• Banking experience is preferred but not required.

Responsibilities

• Provide consistent, prompt, friendly service to customers.
• Process routine account transactions accurately according to policy.
• Assist with loan inquiries and wire transfer requests under supervision.
• Balance teller cash drawer daily and maintain accountability.
• Follow all bank policies and regulatory requirements.

Skills

Customer service

Communication

Cash handling

Regulatory compliance

Problem solving

Education

High school diploma or GED

Tools

Microsoft Word

Excel

Outlook

Ten-key by touch

Job description

People’s Bank of Commerce in Medford, Oregon seeks a Customer Service Specialist I to deliver frontline service and process routine transactions. You will learn product knowledge to identify customer needs and refer to the right partners, while building strong customer relationships.

This role prioritizes accuracy, courtesy, and adherence to policies, with opportunities for training and growth in banking operations and customer relationship skills.