Community Banking CSR: Growth, Relationships & Impact

First Independent Bank; Cottonwood (AZ); On-site; USD 23,000 - 27,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

Group Life Insurance

Long-Term Disability Insurance

Voluntary Life Insurance

401(k) Retirement Plan

Job summary

First Independent Bank is seeking a Customer Service Representative in Cottonwood to be the friendly first point of contact for customers across our branch network. This full-time role emphasizes relationships, accuracy, and service quality.

You will handle deposits, withdrawals, payments, and other banking transactions with care; build relationships by understanding customer needs; promote banking products and services; and contribute to branch growth through referrals and community engagement.

Qualifications

• High school diploma or equivalent.
• Experience in banking or customer service preferred.
• Strong communication, interpersonal, and organizational skills.
• Reliable transportation and ability to help at other locations if needed.

Responsibilities

• Create a welcoming experience for every customer.
• Process deposits, withdrawals, payments, and other banking transactions with accuracy and efficiency.
• Build genuine relationships with new and existing customers by understanding their needs and providing personalized solutions.
• Identify opportunities to introduce products and services that help customers succeed financially.
• Contribute to branch and bank growth through referrals and relationship-building.
• Represent First Independent Bank in local communities through events and engagement.

Skills

Customer service

Communication

Organizational skills

Education

High school diploma or equivalent

Job description

First Independent Bank is seeking a Customer Service Representative in Cottonwood to be the friendly first point of contact for customers across our branch network. This full-time role emphasizes relationships, accuracy, and service quality.

You will handle deposits, withdrawals, payments, and other banking transactions with care; build relationships by understanding customer needs; promote banking products and services; and contribute to branch growth through referrals and community engagement.