Community Banker: Grow Relationships & Serve Your Community

Wilson Bank & Trust; West End (MT); On-site; USD 40,000 - 50,000; Full time

Job summary

Wilson Bank & Trust in Nashville, TN invites applications for a Community Banker I. In this retail role you’ll greet customers, open new accounts, handle deposits, and service existing relationships while delivering friendly, reliable service.

You’ll know regular customers by name, build trust, and support sales and service strategies to grow consumer and business deposits. The position reports to the Office Manager and requires teamwork and integrity.

Qualifications

• 1 year of retail banking experience preferred.
• Ability to serve customers in a courteous and professional manner.
• Ability to build relationships with customers and internal teammates.
• Basic organization and time management skills.
• Ability to develop and maintain working knowledge of Bank products, services, policies, procedures, and systems.
• Effective verbal and written communication skills.
• Excellent interpersonal, critical thinking and problem-solving skills.

Responsibilities

• Perform duties of both Customer Service Representative and Personal Banker based on customer demand within a bank office.
• Perform bank office activities to include providing service and support to customers, receiving deposits, processing checks, disbursing funds and verifying the accuracy of transactions.
• Guard against loss by ensuring safekeeping of money in cash drawer and prompt accounting or transfer of funds. Identify fraudulent activity.
• Enter transactions in bank’s recordkeeping system, recording all transactions and producing customer receipts.
• Perform teller capture duties.
• Balance cash drawer at end of shift.
• Maintain a work area that protects all negotiables and confidential records.
• Maintain knowledge of new and existing products and services.
• Process the opening of new accounts and the servicing of existing accounts while maintaining relationships for consumer and business deposit account customers.
• Responsible for exception resolution.
• Assist customers in use of online banking and mobile applications utilizing various electronic delivery channels.
• Stay abreast of changes and updates to bank products and policies and ensure the accuracy of information provided to customers.
• Identify and capitalize on opportunities to refer new banking products and services to the appropriate business partner.
• Attend training as requested.
• Participate in outside community activities as required.
• Adhere to compliance with all federal bank regulations and laws, including those for consumer protection and the Bank Secrecy Act/Anti-Money Laundering Program.
• Perform other duties as assigned

Skills

Customer service

Relationship building

Time management

Communication skills

Problem solving

Education

High School diploma or GED

Tools

Banking software

Job description

Wilson Bank & Trust in Nashville, TN invites applications for a Community Banker I. In this retail role you’ll greet customers, open new accounts, handle deposits, and service existing relationships while delivering friendly, reliable service.

You’ll know regular customers by name, build trust, and support sales and service strategies to grow consumer and business deposits. The position reports to the Office Manager and requires teamwork and integrity.