Community Bank Teller & Customer Experience Advocate

Wilson Bank & Trust; Cookeville (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

Wilson Bank & Trust in Cookeville, TN seeks a friendly Customer Service Representative to be the face of our legacy in a busy retail banking environment.

You will greet customers, handle deposits and transactions, and refer banking products to colleagues. A welcoming demeanor and attention to accuracy help you build lasting relationships with neighbors who become customers.

Join a community-focused team that rewards initiative, supports growth, and values integrity, service, and teamwork.

Qualifications

• High School diploma or GED required.
• 1 year of previous customer service experience preferred.
• Ability to serve customers in a courteous and professional manner.
• Ability to build relationships with customers and internal teammates.
• Strong organizational and time-management skills.
• Ability to develop and maintain working knowledge of Bank products, services, policies, procedures, and systems.

Responsibilities

• Provide service and support to customers in bank offices.
• Receive deposits, process checks, disburse funds and verify the accuracy of transactions.
• Enter transactions in the bank’s recordkeeping system and produce receipts.
• Balance cash drawer at end of shift and maintain a secure work area.
• Refer banking products and services to the appropriate business partner.
• Adhere to federal banking regulations and maintain compliance with laws.

Skills

Customer service

Communication

Time management

Relationship building

Organization

Integrity

Professionalism

Independent worker

Education

High School diploma or GED

Job description

Wilson Bank & Trust in Cookeville, TN seeks a friendly Customer Service Representative to be the face of our legacy in a busy retail banking environment.

You will greet customers, handle deposits and transactions, and refer banking products to colleagues. A welcoming demeanor and attention to accuracy help you build lasting relationships with neighbors who become customers.

Join a community-focused team that rewards initiative, supports growth, and values integrity, service, and teamwork.