Customer Service Representative

Wilsonbank; Cookeville (TN); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Employee Assistance Program

Employee Care Fund

Sick time and personal days

Rewards platform

Job summary

Wilson Bank & Trust is seeking a Customer Service Representative to greet customers, handle deposits, process checks, and provide accurate account support in a friendly, professional manner. You will work closely with teammates to ensure secure handling of funds and refer customers to banking products as appropriate.

The role requires a High School diploma or GED and a commitment to integrity, service excellence, and community involvement.

Qualifications

• High School diploma or GED.
• 1 year of previous customer service experience preferred.
• Ability to serve customers in a courteous and professional manner.
• Ability to build relationships with customers and internal teammates.
• Excellent verbal and written communication skills.
• High standards for integrity and work ethic.

Responsibilities

• Provide service and support to customers, receive deposits, process checks, disburse funds and verify transaction accuracy.
• Enter transactions in bank’s recordkeeping system and produce customer receipts.
• Balance cash drawer at end of shift.
• Maintain a work area that protects negotiables and confidential records.
• Assist customers with account-related issues and escalate when needed.
• Guard against loss and ensure prompt accounting or transfer of funds.
• Develop knowledge of bank products and services and refer to appropriate partners.

Skills

Customer service

Communication

Interpersonal skills

Time management

Problem solving

Teamwork

Education

High School diploma or GED

Job description

Customer Service Representative## Customer Service RepresentativeApply: On Site: Cookeville, TN: Full time: Posted Today: JR1000223It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business.**If you’re looking for a career where purpose meets opportunity, and where your contributions truly make a difference, Wilson Bank & Trust is the place for you.****ABOUT US**Working at Wilson Bank & Trust means joining a purpose-driven organization where community impact and professional growth go hand in hand. The commitment to serving communities is matched by dedication to supporting employees—through recognition, rewards, and opportunities to grow. Inside our walls, you’ll find a workplace that reflects the same trusted reputation we’ve built since the beginning. Collaboration and servant leadership are at the heart of everything we do, creating an environment where talent is valued and service is elevated. Your voice matters here—feedback drives decisions on workplace flexibility, transparency, and strategic priorities.**ABOUT THE POSITION****Be the Face of Our Legacy**Imagine starting your day in one of our 32 office locations, greeting neighbors who soon become more than customers—they become part of your story. In a Retail role, you’re the trusted face of Wilson Bank & Trust, building relationships that last for generations. You’ll know the “regulars” by name, and they’ll know you as “their banker”, the person they turn to for life’s most important financial decisions. Over time, your career grows alongside theirs—you’ll teach the next generation of bankers while still cheering on the families you’ve served for years. This isn’t just a job; it’s a chance to become a cornerstone in your community and a lifelong partner in people’s financial journeys. **POSITION SUMMARY**The Customer Service Representative performs bank office activities including receiving deposits, processing checks, disbursing funds and verifying the accuracy of transactions. This position identifies and capitalizes on opportunities to refer new banking products and services to the appropriate business partner. The Customer Service Representative reports to the Office Manager and provides excellent service and support to customers and team members, while demonstrating the Company’s values and supporting the mission. **POSITION DUTIES AND RESPONSIBILITIES*** Perform bank office activities to include providing service and support to customers, receiving deposits, processing checks, disbursing funds and verifying the accuracy of transactions* Enter transactions in bank’s recordkeeping system, recording all transactions and producing customer receipts* Balance cash drawer at end of shift* Maintain a work area that protects all negotiables and confidential records* Assist customers with account-related issues or concerns, recognizing when escalation is needed to improve the customer experience* Perform other duties as assigned* Guard against loss by ensuring safekeeping of money in cash drawer and prompt accounting or transfer of funds. Identify fraudulent activity.* Perform teller capture duties* Develop and grow knowledge of new and existing products and services* Identify and capitalize on opportunities to refer banking products and services to the appropriate business partner* Adhere to compliance with all federal bank regulations and laws, including those for consumer protection and the Bank Secrecy Act/Anti-Money Laundering Program* Attend training as requested* Participate in outside community activities as required**REQUIRED QUALIFICATIONS**• High School diploma or GED• 1 year of previous customer service experience preferred• Ability to serve customers in a courteous and professional manner• Ability to build relationships with customers and internal teammates• Basic organization and time management skills• Ability to develop and maintain working knowledge of Bank products, services, policies, procedures, and systems• Effective verbal and written communication skills• Excellent interpersonal, critical thinking and problem-solving skills• High standards for integrity, honesty, professionalism, and work ethic• Commitment to service excellence• Ability to work independently while demonstrating excellent organization and follow through• Demonstrate flexible and efficient time management and ability to prioritize workload• Ability and willingness to work with purpose and a strong sense of urgency• Self-starter, positive and enthusiastic, with a desire to exceed expectations• Maintain a professional demeanor at all times, using appropriate levels of confidentiality and discretion• Ability to effectively work in collaboration with others• Ability to work Saturdays on a rotating basis• Ability to travel to other offices within region as scheduled• Participation in community activities, as required• Willing to grow and be challenged**COMPREHENSIVE BENEFITS & RECOGNITIO**N We believe success should be acknowledged and celebrated. That’s why we offer an all-inclusive total compensation package, including generous ATO, personal days, sick time, along with unique offerings such as the ability to combine accrued time with short-term disability for 100% pay, and more. Our *Employee Assistance Program* and *Employee Care Fund* provide additional support when you need it most. We celebrate achievements through peer-nominated award ceremonies and an interactive digital rewards platform, ensuring employees’ contributions are recognized companywide.**GROW WITH US**“Grow With Us” is more than a slogan—it’s an invitation. Whether partnering with local schools to teach the next generation hands-on financial life lessons through *School Bank*, exploring diverse career paths through our *Banker Academy* *Program*, or investing in yourself through our *Employee Stock Purchase* program, you’ll find opportunities tailored to your interests and ambitions while working for WBT. We invest heavily in development through mentorships, workshops, banking schools, and certifications because when our people grow, our customers thrive.