Community Association Manager

Associa; Raleigh (NC); On-site; USD 55,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k

Wellness program

Job summary

Associa in Raleigh, NC is seeking a dedicated Community Association Manager (CAM) to service homeowner associations and partner with boards and vendors. You will manage multiple projects, provide exceptional customer service, and ensure compliance with governing documents.

Travel to associations as needed, prepare financial and disclosure packages, review reports, and support capital expenditures to maintain community appearance and operations. Strong communication and organization are required.

Qualifications

• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Experience in Community Management, customer service, hospitality or related industry.
• Proficiency in business correspondence (grammar, structure, punctuation, spelling).
• Proficient in customer service and conflict resolution.
• Able to work effectively with others in person and in group setting.
• Able to prioritize, manage time, and meet deadlines.
• Able to communicate effectively on phone, email, and in-person.

Responsibilities

• Act as or oversee the liaison with the Association Board of Directors and homeowners.
• Travel to client associations for board meetings, inspections, walk-throughs, and events as needed.
• Prepare annual disclosure packages, annual meeting notices, and annual financial statements.
• Review monthly financial reports and submit management summaries to the board.
• Provide recommendations to the Board regarding major capital expenditures.

Skills

Customer service

Time management

Communication

Conflict resolution

Teamwork

Tools

Microsoft Office

Job description

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Job Description

Associa is currently looking for a Community Association Manager (CAM) to join our team in Raleigh, NC. As a Community Association Manager, you will work closely with our clients and vendors, and partner with other Associa departments. To be successful in this role you will need great customer service skills and the ability to work on multiple projects.

What do we offer?

Associa offers a competitive benefits package to our full-time employees including medical, dental, and vision insurance, 401k, disability insurance, and support with wellness and development initiatives and more. We have been designated Great Place to Work for six consecutive years and many of our locations are awarded as Best and Brightest.

How will you make an impact?

The Community Association Manager (CAM) helps the company grow by:

• Acting as or overseeing the primary liaison with the Association Board of Directors and homeowners as needed.
• Traveling to client associations to attend board meetings, perform inspections, conduct walk-throughs, and attend community events as needed and per the management agreement.
• Preparing annual disclosure packages, annual meeting notifications, and annual financial statement packages for all homeowners and arrange bulk mailing of same within the time frames set by state statute or governing documents.
• Reviewing monthly financial reports and ensuring management summary is submitted to the association Board of Directors.
• Providing and/or overseeing recommendations to the Association Board of Directors and committees regarding major capital expenditures as required to maintain the desired community appearance and operation.

Requirements

• Proficiency in Microsoft Office (word, excel, outlook)
• Experience in Community Management, customer service, hospitality or other related industry.
• Proficiency in typical business correspondence (grammar, structure, punctuation, spelling, etc.).
• Proficient in Customer Service and conflict resolution.
• Able to work effectively with others in person and in group setting.
• Able to prioritize, manage time, and meet deadlines.
• Able to communicate effectively and professionally on phone, email, and in-person.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.