Community Manager

Associa; Bluffton (SC); On-site; USD 60,000 - 80,000; Full time

Job summary

Associa is seeking a Portfolio Community Association Manager (CAM) to join our team in Hilton Head, SC. You will manage client associations, liaise with boards and homeowners, and coordinate with vendors while traveling as required.

The role emphasizes customer service, organization, and professional communication across phone, email, and in person, with CMCA preferred and transportation required.

Qualifications

• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Experience in Community Management, customer service, hospitality or related industry.
• Proficiency in typical business correspondence (grammar, structure, punctuation, spelling).
• Proficient in Customer Service and conflict resolution.
• Able to work effectively with others in person and in group settings.
• Able to prioritize, manage time, and meet deadlines.
• Able to communicate effectively on phone, email, and in person.
• CMCA preferred, but can be obtained within the first year of employment.
• Must have reliable transportation.
• Must be able to pass background and drug test.

Responsibilities

• Act as or oversee primary liaison with the Association Board of Directors and homeowners as needed.
• Travel to client associations to attend board meetings, perform inspections, conduct walk-throughs, and attend community events as needed.
• Prepare annual disclosure packages, annual meeting notifications, and annual financial statement packages for homeowners and arrange bulk mailing within state deadlines.
• Review monthly financial reports and ensure management summary is submitted to the board.
• Provide and/or oversee recommendations to the Board of Directors and committees regarding major capital expenditures.

Skills

Customer service

Conflict resolution

Communication

Time management

Team collaboration

Education

CMCA certification

Tools

Microsoft Office

Job description

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Job Description

We are currently looking for a Portfolio Community Association Manager (CAM) to join our team in Hilton Head, SC. As a Community Association Manager, you will work closely with our clients and vendors, and partner with other Associa departments. To be successful in this role you will need great customer service skills and the ability to work on multiple projects.

What do we offer?

Associa offers a competitive benefits package to our full-time employees including medical, dental, and vision insurance, 401k, disability insurance, and support with wellness and development initiatives and more. We have been designated Great Place to Work for six consecutive years and many of our locations are awarded as Best and Brightest.

How will you make an impact?

The Community Association Manager (CAM) helps the company grow by:

• Acting as or overseeing the primary liaison with the Association Board of Directors and homeowners as needed.
• Traveling to client associations to attend board meetings, perform inspections, conduct walk-throughs, and attend community events as needed and per the management agreement.
• Preparing annual disclosure packages, annual meeting notifications, and annual financial statement packages for all homeowners and arrange bulk mailing of same within the time frames set by state statute or governing documents.
• Reviewing monthly financial reports and ensuring management summary is submitted to the association Board of Directors.
• Providing and/or overseeing recommendations to the Association Board of Directors and committees regarding major capital expenditures as required to maintain the desired community appearance and operation.

Requirements

• Proficiency in Microsoft Office (word, excel, outlook)
• Experience in Community Management, customer service, hospitality or other related industry.
• Proficiency in typical business correspondence (grammar, structure, punctuation, spelling, etc.).
• Proficient in Customer Service and conflict resolution
• Able to work effectively with others in person and in group setting
• Able to prioritize, manage time, and meet deadlines.
• Able to communicate effectively and professionally on phone, email, and in-person
• CMCA preferred, but can be obtained within the first year of employment
• Must have reliable transportation
• Must be able to pass background and drug test

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.