Community Association Manager

KW Property Management & Consulting; Orlando (FL); On-site; USD 45,000 - 75,000; Full time

Job summary

An established industry player in property management is seeking a dedicated Property Manager to oversee community operations. This role involves managing relationships with clients and residents while ensuring the highest standards of service and professionalism. The ideal candidate will possess strong management and customer service skills, with a focus on financial oversight and team leadership. Join a dynamic team where your contributions will directly impact the community's success and enhance the living experience for residents. If you're passionate about property management and thrive in a collaborative environment, this is the perfect opportunity for you.

Qualifications

• 3 years of experience in community property management required.
• Strong knowledge of customer service principles and practices.

Responsibilities

• Manage community operations and supervise on-site team members.
• Prepare budgets, analyze financial statements, and maintain property records.

Skills

Customer Service Skills

Management Skills

Supervisory Skills

Decision Making

Detail Orientation

Team Player

Education

High School Diploma

Florida CAM License

Tools

Microsoft Office Applications

Job description

• As the key employee liaisons between the client, KW Property Management, and internal support staff, the Property Manager must perform the job duties with a view toward projecting a professional and competent image: Service to the customer in a friendly and outgoing manner is essential, while timeliness and professional appearance are key.
• The position is fundamental to all functions of the community and includes working closely with the Association Board of Directors and/or the Developer to manage and operate the community, facilitate solutions to problems within the community. Strong management skills, customer service skills, and supervisory skills are required.

Duties and Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Demonstrate a positive, professional and client-oriented attitude about the company with coworkers, residents, owners, clients and the public; whether contact is by mail, telephone or in person. Constantly strive for improvements in work process and results to better meet client's expectations.
• On assigned properties, act as the company's primary coordinator to assure that the company’s efforts fully meet and exceed contractual property management obligations.
• Prepare annual budget for the association.
• Analyze and distribute monthly financial statements including operating variances from budget, cash management and strategies for collection of receivables.
• Maintain complete and accurate property files and records, according to department systems, with an emphasis on documentation for future reference. Coordinate with headquarters support staff on management company procedures for processing and distributing information. Provide prompt, detailed and accurate general status reports on all properties assigned.
• Supervise on-site team members. Develop specifications and continually evaluate service needs and performance in all areas of maintenance and management. Encourages staff to behave in a professional manner and comply with company’s safety standards. Motivates staff to work as a team.
• Establish and maintain collaborative working relationships between departments, with coworkers and particularly with other members of a project team. Prepare for team meetings, in advance, and act as chairperson for the meeting.
• Acquires and maintains current knowledge of state and regulatory agency statutes and each client’s community documents, policies, and procedures.
• Initiates contact with new resident representatives to coordinate the move-in process, provides an introduction and orientation to the staff and building, reviews available services, and reviews the building rules and regulations.
• Sets and adheres to the highest standards of performance and instills them in the staff by personal follow-up to insure that the service is being delivered.
• Responds to phone calls and correspondence in a timely and professional manner.
• Maintain a professional relationship with the BOD, Unit Owners, and vendors.
• Ability to run a BOD meeting when necessary according to Roberts Rules of Order.
• Creates a management report, which depicts an update on administrative items, a financial overview, actual condition of the property, progress of specific projects, and makes clear and concise recommendations.
• Prepares professional presentations of reports, action plans, budgets, bid analysis, etc.
• Supports the KWPM’s GREAT values, philosophy, goals and adheres to KWPM policies.
• Organizes time effectively and successfully balances the competing demands of multiple projects.
• Attends monthly Manager’s meeting.
• Maintain and uploads all documents into the management support systems accurately and update accordingly.
• Monitors contracts regularly. Evaluate and negotiate all contracts effectively. Ensure all vendors provide a certificate of insurance naming the Association and KW Property Management as additional insured and certificate holder. Obtain copy of all business licenses from vendors. Update all documents accordingly.
• Maintain accurate records, files and communication pertinent to the Association office. Organizes all files and policies as per the company’s standards.
• Update Association communication regularly – Update menu boards, prepare Association newsletter, update Association web-site.
• Processes violations, work orders, architectural control applications, lease applications, and sale applications regularly on a monthly basis as required.
• Possesses all knowledge of assets cash balances and availability of funds for projects. Cash flow management for capital improvement.
• Monitors aging report, timely legal action, and updated collection module on a timely basis.
• Keeps up to date equipment maintenance logs, inventory, and update preventive maintenance manual quarterly.

Business Acumen.

Customer/Client Focus.

Decision Making.

Results Driven.

Supervisory Responsibility; This position will be responsible in managing the staff on-site.

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee will need to walk the property on a daily basis which will include climbing stairs.

Position Type/Expected Hours of Work

This is a full-time exempt position. Days and hours of work are Monday through Friday. Business hours will be determine by the client’s needs.

Travel

There will be some travel to attend training and/or meetings, locally.

Required Education and Experience

• Must have a strong working knowledge of customer service principles and practices.
• Ability to read, analyze, and interpret technical procedures, leases, regulations, or documents with a similar degree of complexity.
• Must be proficient and working knowledge of Microsoft Office Applications.
• Must have a Florida CAM license.
• Must have a valid FL Driver’s license.
• Employee is sometimes required to work for extended periods of times; being flexible in the hours which could include nights and weekends.
• Must have the ability to react and address all emergency situations in a timely manner.
• Some locations will require bi-lingual in English and Spanish.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

KW Property Management & Consulting is a drug-free workplace.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

#ZR

Qualifications

Education

Required

High School

Preferred

Experience

Required 3 years

Three (3) years of experience as Community Property Manager managing the community operations, such as staff and service contracts.

Behaviors

Required

Team Player : Works well as a member of a group.

Dedicated : Devoted to a task or purpose with loyalty or integrity.

Detail Oriented : Capable of carrying out a given task with all details necessary to get the task done well.

Leader : Inspires teammates to follow them.

Motivations

Required

Flexibility : Inspired to perform well when granted the ability to set your own schedule and goals.

Preferred

Self-Starter : Inspired to perform without outside help.

Entrepreneurial Spirit : Inspired to perform well by an ability to drive new ventures within the business.

Licenses & Certifications

Required

Driver's License

CAM

About the company

KW provides Property Management Services for Condos, High-Rises & HOA's. We handle HOA Accounting, Hospitality, Maintenance, Customer Service & Technology.