Community Association Manager

Associa; Gilford (NH); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k)

Disability insurance

Wellness and development support

Wellness and development initiatives

Job summary

A community management firm is seeking a Community Association Manager in Gilford, NH. The ideal candidate will have strong customer service skills and the ability to manage multiple projects. You will oversee communication with the Association Board and homeowners, travel for inspections, and prepare financial documentation. Associa offers competitive benefits including medical, dental, and 401(k). This position is a great opportunity to make a positive impact in community management.

Qualifications

• Experience in Community Management or related industry.
• Ability to work effectively with others.
• Proficient in business correspondence.
• Ability to deliver customer service and conflict resolution effectively.
• Ability to work well with others in person and in groups, and to prioritize deadlines.
• Excellent phone, email, and in-person communication skills.

Responsibilities

• Act as liaison with Association Board and homeowners.
• Attend board meetings and community events.
• Prepare annual disclosure and financial statement packages.
• Review monthly financial reports.
• Provide recommendations for capital expenditures.

Skills

Customer service skills

Proficiency in Microsoft Office

Conflict resolution

Time management

Effective communication

Conflict resolution

Communication

Tools

Word

Excel

Outlook

Job description

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Job Description

Associa is currently looking for a Community Association Manager to join our team in Gilford, NH. As a Community Association Manager, you will work closely with our clients and vendors, and partner with other Associa departments. To be successful in this role you will need great customer service skills and the ability to work on multiple projects.

What do we offer?

Associa offers a competitive benefits package to our full‑time employees including medical, dental, and vision insurance, 401(k), disability insurance, and support with wellness and development initiatives. We have been designated Great Place to Work for six consecutive years and many of our locations are awarded as Best and Brightest.

How will you make an impact?

• Acting as or overseeing the primary liaison with the Association Board of Directors and homeowners as needed.
• Travelling to client associations to attend board meetings, perform inspections, conduct walk‑throughs, and attend community events as needed per the management agreement.
• Preparing annual disclosure packages, annual meeting notifications, and annual financial statement packages for all homeowners and arranging bulk mailing of same within time frames set by state or governing documents.
• Reviewing monthly financial reports and ensuring management summary is submitted to the association Board of Directors.
• Providing and/or overseeing recommendations to the Association Board of Directors and committees regarding major capital expenditures as required to maintain the desired community appearance and operation.

Requirements

• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Experience in Community Management, customer service, hospitality or other related industry.
• Proficiency in typical business correspondence (grammar, structure, punctuation, spelling, etc.).
• Proficiency in Customer Service and conflict resolution
• Able to work effectively with others in person and in group setting
• Able to prioritize, manage time, and meet deadlines.
• Able to communicate effectively and professionally on phone, email, and in‑person

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.