Community Association Manager

NORTHWEST PROPERTY & FINANCIAL MANAGEMENT CORPORATION; Crystal Lake (IL); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Bonus opportunities

Mileage Reimbursement

Medical/dental/vision insurance (after

Company cell phone and laptop

Paid time off and holidays

Professional development and certific**

Collaborative work environment

Career growth opportunities

Job summary

NORTHWEST PROPERTY & FINANCIAL MANAGEMENT CORPORATION is seeking an experienced Community Association Portfolio Manager to oversee the day-to-day management of a portfolio of HOAs, condo associations, and community associations.

The role acts as the primary liaison between boards, homeowners, vendors, and the management company, ensuring professional management in line with governing documents and applicable laws across multiple communities.

Qualifications

• Community association management experience.
• Strong knowledge of HOA and condominium operations.
• Excellent verbal and written communication skills.
• Outstanding organizational and time management abilities.
• Ability to prioritize multiple responsibilities across several communities.
• Experience managing vendor relationships and service contracts.
• Proficiency with Microsoft Office.

Responsibilities

• Manage a portfolio of community associations and provide exceptional service to Board of Directors and homeowners.
• Attend board meetings, annual meetings, and special meetings, including some evenings.
• Prepare meeting agendas, management reports, minutes, and follow-up items.
• Develop and maintain strong relationships with board members, homeowners, and business partners.
• Coordinate maintenance projects and oversee vendor performance.
• Solicit bids, negotiate contracts, and monitor contract compliance.
• Review monthly financial statements and assist with budgets and financial reporting.
• Ensure compliance with governing documents, state statutes, and company policies.
• Respond to homeowner inquiries and maintain records for each community.
• Collaborate with internal departments to provide seamless service to clients.

Skills

Communication

Organization

Vendor relations

Leadership

Time management

Problem solving

Negotiation

Attention to detail

Professional judgment

Education

CMCA®, AMS®, or PCAM® designation

Tools

MS Office (Outlook/Word/Excel)

Community association software

Job description

Community Association Portfolio ManagerPosition Summary

We are seeking an experienced, organized, and customer-focused Community Association Portfolio Manager to oversee the day-to-day management of a portfolio of homeowners associations (HOAs), condominium associations, and community associations. This position serves as the primary liaison between association boards, homeowners, vendors, and the management company, ensuring that each community is professionally managed in accordance with governing documents, applicable laws, and board directives.

The ideal candidate is an excellent communicator, skilled problem solver, and proactive leader who thrives in a fast-paced environment while managing multiple communities.

Key Responsibilities

• Manage a portfolio of community associations, providing exceptional service to Board of Directors and homeowners.
• Serve as the primary point of contact for assigned association boards.
• Prepare for and attend board meetings, annual meetings, and special meetings, including some evening meetings as required.
• Prepare meeting agendas, management reports, minutes (or oversee their preparation), and follow-up action items.
• Develop and maintain strong working relationships with board members, homeowners, and business partners.
• Coordinate maintenance projects and oversee vendor performance.
• Solicit bids, negotiate contracts, and monitor contract compliance.
• Conduct regular property inspections and identify maintenance or covenant enforcement needs.
• Assist boards with budget planning, reserve projects, and long-term capital improvements.
• Review monthly financial statements, monitor association budgets, and work closely with accounting staff on collections, payables, and financial reporting.
• Ensure compliance with governing documents, state statutes, and company policies.
• Respond promptly to homeowner inquiries and resolve issues professionally.
• Maintain accurate records and documentation for each assigned community.
• Collaborate with internal departments to provide seamless service to clients.

Qualifications Required

• Community association management experience or related property management experience.
• Strong knowledge of HOA and condominium operations.
• Excellent verbal and written communication skills.
• Outstanding organizational and time management abilities.
• Ability to prioritize multiple responsibilities across several communities.
• Experience managing vendor relationships and service contracts.
• Proficiency with Microsoft Office (Outlook, Word, Excel).
• Valid driver's license and reliable transportation.

Preferred

• Professional designation such as CMCA®, AMS®, or PCAM®.
• Experience with community association management software
• Knowledge of applicable state community association laws.

Skills & Competencies

• Relationship building
• Customer service excellence
• Conflict resolution
• Financial management
• Project coordination
• Negotiation
• Problem solving
• Attention to detail
• Professional judgment
• Leadership and accountability

What We Offer

• Competitive salary
• Bonus opportunities
• Mileage Reimbursement (no mileage tracking required)
• Medical, dental, and vision insurance (after 60 days of employment)
• Company cell phone and laptop
• Paid time off and holidays
• Professional development and certification support
• Collaborative and supportive work environment
• Opportunities for career growth

Schedule

• Full-time (Flex/Remote Work days available after 90 days of service)
• Monday–Friday (9:00-5:00 M-T, 9:00-1:00 F)
• Occasional evening meetings required
• Local travel to assigned communities