Community Associate

IWG plc; Dallas (TX); On-site; Full time

Job summary

An established industry player is seeking a Community Associate to enhance customer experiences within their dynamic workspace environment. This role involves providing exceptional service to clients, managing administrative tasks, and fostering a vibrant community atmosphere. You will be the go-to person for customer inquiries, event planning, and ensuring a seamless operational flow. Join this innovative company to enjoy a balanced work-life and competitive benefits while contributing to a supportive and inspiring workplace culture. If you thrive in a fast-paced setting and enjoy helping others, this opportunity is perfect for you.

Benefits

Generous paid time off

11 Paid Company Holidays

Competitive 401K Program

Affordable health care

Quarterly bonus plan

Inspiring work environment

Training and development opportunities

Business casual attire

Qualifications

• 1+ years of customer service experience preferred.
• Ability to manage multiple tasks and build strong relationships.

Responsibilities

• Assist customers with administrative needs and inquiries.
• Organize networking events and manage service requests.

Skills

Customer Service

Communication Skills

Problem Solving

Time Management

Education

High School Diploma

Tools

MS Office

Basic IT Equipment

Job description

Community Associate

17304 Preston Road
Suite 800
75252 Dallas
Texas, United States of America

The world of work is changing…short commutes, flexibility, and convenience are the minimum standards employees want when it comes to how they want to work!

At IWG, we are leading the way. We’ve built the world’s largest workspace network so that our customers can work from wherever, and however, they want… in over 120 countries across the globe!

Join us and help us bring more freedom to people and businesses, while expanding our network. You’ll be able to enjoy a great work-life balance and competitive benefits, while growing your career path along the way.

The opportunity

As a Community Associate, you’ll work closely with new and existing customers across a myriad of industries, creating and maintaining your own community within your center, where you will help take care of all the administrative and support needs for your customers, so that they can focus on running their business.

A typical day at IWG

You arrive a few minutes before your center opens to ensure everything is ready and check that there’s nothing the cleaners have missed.

Customers arrive throughout the morning. One asks for a changed WiFi code. Another wants to know if his important package has arrived. A woman needs directions to her meeting room and assistance in setting up the projector. You help her get set up while connecting an incoming call from another customer, ensuring that all services are properly charged for accurate invoices.

It’s time for a quick coffee break to relax and enjoy a few minutes to yourself.

The mail arrives. You sort through it while managing other customer requests, remembering to email the earlier customer to let him know his package is waiting in his mailbox. And that’s lunch.

A new wave of customers arrives throughout the afternoon. You assist a customer with printing and another with their invoice. A customer in a team room mentions it’s too hot in their office; no problem, you open a ticket in our service portal.

You’ve earned another quick coffee break to relax.

In the early afternoon, you sit down with the Community Manager to discuss organizing next week’s networking event in your center. You plan and write the e-invites to customers, then create, print, and put up posters on the noticeboards around the center. To your excitement, the Community Manager arrives with a prospect (someone interested in joining the IWG community). You share details about what makes this space amazing for customers and encourage them to join the network soon to participate in next week’s event, then head back to finish putting up your posters.

The day is coming to a close. Time to gently ask the large group in meeting room 3 to start wrapping up. You direct them to a nice restaurant around the corner for a bite to continue their discussion. You ensure everything is tidy before heading home.

About you

We’re looking for someone who knows how to manage multiple tasks while providing customers with the best possible service. You also need to be:

• A good communicator, with the ability to build strong professional relationships and empathize with people’s needs (Ideally 1+ years of customer service experience)
• Happy taking ownership of problems and finding solutions
• Positive, enthusiastic, and able to adapt to fast-changing situations
• Experienced and confident using MS Office and other basic IT equipment
• Legally eligible to work in the country you are applying within and at least 18 years old

What we offer

On top of a competitive total compensation package, you’ll enjoy:

• Work-life balance (no standard nights/weekends)
• Generous paid time off plans (sick and vacation)
• 11 Paid Company Holidays per calendar year (in addition to your PTO accrual)
• Competitive 401K Program, with a Company match
• Affordable and comprehensive health care for all full-time team members (and some plan options for part-timers as well)
• A quarterly bonus plan program, plus an hourly rate of $17.62
• A bright and inspiring work environment
• Training and development opportunities aligned with great career path opportunities
• A professional workplace community (business casual attire required)