Community Assistant

Tailwind Group, Inc.; Lubbock (TX); On-site; USD 17,000 - 19,000; Part time

Job summary

Tailwind Group, Inc. is seeking a Community Assistant to provide high-quality customer service to residents and support office staff. This part-time position is not to exceed 29.5 hours per week with rotating nights and weekends, and onsite presence.

The compensation ranges from $12.00 to $14.00 per hour with bonus potential. The role includes responding to leasing inquiries, conducting tours, assisting with turnover, and handling front desk duties as part of a collaborative team.

Qualifications

• Demonstrate strong customer service and communication skills.
• Ability to work in a fast-paced environment with multiple projects.
• Strong administrative and organizational abilities.
• Demonstrate integrity and professionalism.
• Team player who can contribute positively to the office.

Responsibilities

• Provide high-quality customer service to residents, prospects, and visitors.
• Assist with marketing efforts on campus and in the community, and at events.
• Respond to leasing inquiries, schedule tours, and follow up with potential residents.
• Assist with annual turnover and move-in/move-out procedures.
• Complete front desk tasks and documentation; ensure accurate file records.
• Assist in collecting fees per company policy.
• Respond to after-hours emergencies as needed.
• Perform other duties as directed by Property Manager.

Skills

Customer service

Marketing

Leasing tours

Administrative

Tools

Excel

Word

PowerPoint

Outlook

Job description

Description

Tailwind Group is a top twenty owner and manager of off-campus student housing and brings a wealth of knowledge to the industry. We are committed to creating and sustaining a workplace culture that is second to none. We strive to fight for the highest possible good of the people that matter most, including our team members! Attracting and retaining the most talented and passionate individuals in our industry is an ongoing objective at Tailwind Group. We would love for you to join our team!

The Position: The Community Assistant is primarily responsible for providing high-quality customer service and dedication to our current and future residents. A successful Community Assistant will provide excellent customer service to our residents and administrative support to the office staff, take pride in the property, and understand that this role is critical to the reputation of the property.

This is a part-time position working a variable schedule, not to exceed 29.5 hours per week. Rotating nights and weekends are required and may vary based on property needs.

The compensation rate for this position is $12.00 - $14.00 per hourplus bonus potential. This rate is determined by current market data based on the position requirements and complexities.

Responsibilities & Duties

• Demonstrate excellent customer service during each encounter with residents, prospects, vendors, officials, and community members.
• Participate and assist with the execution of marketing efforts on campus and in the community, customer appreciation events, and other special events.
• Respond to leasing inquiries from prospects by making appointments, conducting tours, maintaining show units, and completing follow-ups with the potential resident.
• Assist with annual unit turnover and help execute move-in/move-out procedures.
• Complete administrative and Front Desk tasks and duties.
• Ensure accurate file documentation and assist in the collection of required fees in accordance with company policy.
• Seek feedback from residents and communicate them with the team.
• Respond to after-hour emergency issues as needed.
• Perform other duties as directed by Property Manager.

Requirements

• Prefer for our Community Assistants to live onsite and be currently enrolled at the university.
• Demonstrated ability to work in a growing, fast-paced environment managing multiple projects simultaneously.
• Possess strong administrative, organization, and communication skills.
• Demonstrate a high level of integrity and professionalism.
• Be a self-motivated individual and excel at working in a team environment.
• Ability to have a positive and innovative approach to problem-solving.
• Proficiency in all Microsoft Office programs: Excel, Word, PowerPoint, and Outlook.

To learn more about our core values, mission, and vision, check out: http://thetailwindgroup.com/.

A complete list of responsibilities and duties can be provided during the interview process.

This position is not eligible for Visa sponsorship at this time. Tailwind Group is an Equal Opportunity Employer.