Community Assistant

Tailwind Group Inc; City of Auburn (NY); On-site; USD 13,638 - 19,424; Part time

Job summary

Tailwind Group Inc is seeking a part-time Community Assistant in Auburn, New York, to provide exceptional customer service to residents and administrative support to our team. This role is essential for maintaining the property's reputation and fostering positive community interactions.

The ideal candidate will be enrolled at Auburn University and able to work in a dynamic environment, showcasing strong organization and communication skills. The position requires a maximum of 29.5 hours per week and offers hourly compensation of $12.00 plus bonus opportunities.

Qualifications

• Preferably live onsite and be enrolled at the university.
• Ability to manage multiple projects in a fast-paced environment.
• Demonstrate strong administrative, organization, and communication skills.

Responsibilities

• Provide excellent customer service to residents and prospects.
• Assist in marketing efforts and special events.
• Respond to leasing inquiries and conduct property tours.
• Complete administrative tasks and ensure accurate documentation.
• Respond to after-hour emergency issues as needed.

Skills

Customer service

Administrative skills

Organization

Communication

Microsoft Office proficiency

Job description

Tailwind Group is a top twenty owner and manager of off‑campus student housing and brings a wealth of knowledge to the industry. We are committed to creating and sustaining a workplace culture that is second to none. We strive to fight for the highest possible good of the people that matter most, including our team members! Attracting and retaining the most talented and passionate individuals in our industry is an ongoing objective at Tailwind Group. We would love for you to join our team!

Position

The Community Assistant is primarily responsible for providing high‑quality customer service and dedication to our current and future residents. A successful Community Assistant will provide excellent customer service to our residents and administrative support to the office staff, take pride in the property, and understand that this role is critical to the reputation of the property.

Property

The Quarters Auburn is a unique housing community consisting of 180 units and 576 beds, designed with Auburn University students in mind.

This is a part‑time position working a variable schedule, not to exceed 29.5 hours per week. Rotating nights and weekends are required and may vary based on property needs.

The compensation rate for this position is $12.00 per hour plus bonus potential. This rate is determined by current market data based on the position requirements and complexities.

Responsibilities & Duties

• Demonstrate excellent customer service during each encounter with residents, prospects, vendors, officials, and community members.
• Participate and assist with the execution of marketing efforts on campus and in the community, customer appreciation events, and other special events.
• Respond to leasing inquiries from prospects by making appointments, conducting tours, maintaining show units, and completing follow‑ups with the potential resident.
• Assist with annual unit turnover and help execute move‑in/move‑out procedures.
• Complete administrative and Front Desk tasks and duties.
• Ensure accurate file documentation and assist in the collection of required fees in accordance with company policy.
• Seek feedback from residents and communicate them with the team.
• Respond to after‑hour emergency issues as needed.
• Perform other duties as directed by Property Manager.

Requirements

• Prefer for our Community Assistants to live onsite and be currently enrolled at the university.
• Demonstrated ability to work in a growing, fast‑paced environment managing multiple projects simultaneously.
• Possess strong administrative, organization, and communication skills.
• Demonstrate a high level of integrity and professionalism.
• Be a self‑motivated individual and excel at working in a team environment.
• Ability to have a positive and innovative approach to problem‑solving.
• Proficiency in all Microsoft Office programs: Excel, Word, PowerPoint, and Outlook.

This position is not eligible for Visa sponsorship at this time. Tailwind Group is an Equal Opportunity Employer.