Community Assistant

Tailwind Group; Lubbock (TX); On-site; USD 17,000 - 19,000; Part time

Job summary

Tailwind Group is seeking a Part-time Community Assistant in Texas to provide high-quality customer service to residents and support office staff. The role requires a variable schedule, rotating nights and weekends, and duties at the front desk and in leasing activities.

The compensation is $12.00 - $14.00 per hour with bonus potential. Preference is given to candidates living onsite and currently enrolled at a university, with strong administrative and Microsoft Office skills.

Qualifications

• Demonstrated ability to work in a growing, fast-paced environment with multiple tasks.
• Strong administrative, organization, and communication skills are required.
• Proficiency in Microsoft Office programs: Excel, Word, PowerPoint, Outlook.
• Preference for candidates living onsite and currently enrolled at the university.
• Ability to work with residents, staff, vendors, and community members.

Responsibilities

• Deliver high-quality customer service to residents and prospective tenants.
• Assist with marketing efforts on campus and in the community.
• Respond to leasing inquiries by scheduling tours and following up with prospects.
• Assist with annual unit turnover and move-in/move-out procedures.
• Perform Front Desk duties and maintain accurate file documentation.
• Assist in collecting required fees per company policy.
• Gather resident feedback and relay it to the team.
• Handle after-hour emergency issues as needed.
• Perform other duties as directed by the Property Manager.

Skills

Customer service

Administrative skills

Communication skills

MS Office

Tools

Microsoft Office Suite

Job description

Description Tailwind Group is a top twenty owner and manager of off-campus student housing and brings a wealth of knowledge to the industry. We are committed to creating and sustaining a workplace culture that is second to none. We strive to fight for the highest possible good of the people that matter most, including our team members! Attracting and retaining the most talented and passionate individuals in our industry is an ongoing objective at Tailwind Group. We would love for you to join our team!

Job Type

Part-time

The Position:

The Community Assistant is primarily responsible for providing high-quality customer service and dedication to our current and future residents. A successful Community Assistant will provide excellent customer service to our residents and administrative support to the office staff, take pride in the property, and understand that this role is critical to the reputation of the property.

This is a part-time position working a variable schedule, not to exceed 29.5 hours per week. Rotating nights and weekends are required and may vary based on property needs.

The compensation rate for this position is $12.00 - $14.00 per hour plus bonus potential. This rate is determined by current market data based on the position requirements and complexities.

Responsibilities & Duties

• Demonstrate excellent customer service during each encounter with residents, prospects, vendors, officials, and community members.
• Participate and assist with the execution of marketing efforts on campus and in the community, customer appreciation events, and other special events.
• Respond to leasing inquiries from prospects by making appointments, conducting tours, maintaining show units, and completing follow-ups with the potential resident.
• Assist with annual unit turnover and help execute move-in/move-out procedures.
• Complete administrative and Front Desk tasks and duties.
• Ensure accurate file documentation and assist in the collection of required fees in accordance with company policy.
• Seek feedback from residents and communicate them with the team.
• Respond to after-hour emergency issues as needed.
• Perform other duties as directed by Property Manager.

Requirements

• Prefer for our Community Assistants to live onsite and be currently enrolled at the university.
• Demonstrated ability to work in a growing, fast-paced environment managing multiple projects simultaneously.
• Possess strong administrative, organization, and communication skills.
• Demonstrate a high level of integrity and professionalism.
• Be a self‑motivated individual and excel at working in a team environment.
• Ability to have a positive and innovative approach to problem‑solving.
• Proficiency in all Microsoft Office programs: Excel, Word, PowerPoint, and Outlook.

To learn more about our core values, mission, and vision, check out: http://thetailwindgroup.com/.

A complete list of responsibilities and duties can be provided during the interview process.

This position is not eligible for Visa sponsorship at this time.

Tailwind Group is an Equal Opportunity Employer.