Community and Supportive Services Coordinator

Ingerman Group; York, Northern (York County, KY); Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical benefits

Life and AD&D insurance

Disability insurance

401(k) with match

Paid time off

Employee assistance program

Paid holidays

Community service day

Job summary

MRK Management Company seeks a Community and Supportive Services Coordinator to develop and implement resident-focused programs across multiple properties. You will coordinate service plans, build partnerships with local agencies, and provide case management and referrals to residents to enhance quality of living.

The role requires a college degree and several years of human services/administrative experience, plus strong communication, organization, and travel readiness.

Qualifications

• College degree required; 3+ years in human services.
• Minimum 2 years of administrative experience.
• Strong interpersonal and communication skills.
• Proficient in Microsoft Office applications.
• Ability to travel up to 25% with reliable transportation.

Responsibilities

• Coordinate implementation of supportive service plans at all properties.
• Develop and maintain networks with community-based service providers.
• Prepare reports and liaise with partners and oversight committees.
• Provide intake, referrals, and case management support to residents.
• Organize on-site educational events and resident training.

Skills

Interpersonal skills

Written and verbal communication

Customer service

Organization

Time management

Problem solving

Travel readiness

Education

Bachelor's degree in Social Work or Human Services

Tools

Microsoft Office

Job description

Description

Job Summary

The Community and Supportive Services Coordinator is responsible for developing and implementing supportive service programs that address social and recreational needs in fulfillment of MRK Management Company's mission of establishing a sense of community and promoting an enhanced quality of living for our residents.

The Community and Supportive Services Coordinator will service the following communities: Carriage Works (York, PA), Willow Run (Lancaster, PA) and Landisville (E. Hempfield, PA).

Essential Job Functions

• Models company mission and values
• Coordinates the implementation of supportive service plans and the delivery of needed and appropriate services at all assigned properties
• Identifies, develops, and maintains networks of existing community-based supportive and social service agencies for all assigned properties
• Develops a resource directory of service providers for residents and property management
• Provides general case management (including intake) and referral services to all residents needing assistance
• Refers and links residents to service providers and agencies in the general community—such organizations will provide services which may include, but are not limited to: job readiness, training and employment, preventative health screenings, budget counseling and money management, parenting skills and childcare alternatives, educational opportunities, leadership development, and other family services
• Prepares reports on supportive service activities and serves as a liaison with non-profit partners, the State’s Housing Finance Agency, and other governmental/oversight committees as required
• Promotes on-site educational events which may include topics relating to healthcare, job search seminars, and life skills training
• Provides technical assistance to residents and resident councils in establishing programs at the property, development of resident councils, fundraising, and incorporation of other service as needed
• Works closely with property management to coordinate training of residents in understanding resident and management responsibilities particularly with respect to obligations of tenancy
• Sets up volunteer support programs with service providers in the community
• Improves knowledge and skill through participation in training sessions, annual service coordinator meetings, staff meeting and other professional development opportunities
• Other duties as assigned

Requirements

Knowledge, Skills, and Abilities

• College degree and a minimum of three years of experience in human service
• Minimum of two years of administrative experience, preferably in an office setting
• Sound interpersonal skills
• Strong written and verbal communication skills
• Advanced customer service and problem-solving skills
• Advanced organizational and time management skills
• Technically proficient in Microsoft Office
• Ability to work in a fast-paced, action-oriented environment
• Ability to establish relationships across the organization and at various hierarchical levels
• Ability to travel up to 25% of the time; must possess a valid driver’s license and reliable transportation

Our Values

• Embrace New Ways: obstacles are opportunities, and challenges are catalysts for change
• Serve the Community: give back and pay it forward
• Drive to Achieve: ambition and determination - we can achieve anything we can imagine
• Purpose Over Pride: Collaboration, thoughtful listening, and respect guide how we work with each other

WE’VE GOT YOU COVERED

We take pride in supporting the health and well-being of our teammates and their families:

• Full medical, prescription, dental and vision benefits
• Company-paid life and AD&D insurance
• Company-paid short-term and long-term disability
• A 401(k) retirement plan with company match
• Paid time off, accrued based on years of service
• Supplemental insurance for employees and families
• Employee Assistance Program for confidential counseling
• Additional paid day off to provide community or charitable services
• Paid holidays; approximately fourteen (14) per year
• Peace of mind and a great working environment

#LP

MRK provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, veteran status, sexual orientation, and gender identity.