Community Ambassador Omnicom

Rapport Guest Services; New York (NY); On-site; USD 32,000 - 37,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Commuter Benefits

Employee Assistance Program

FSAs

Paid Parental Leave

Personal Leave

Job summary

Rapport, a division of FLIK Hospitality Group, seeks a Community Ambassador in Omnicom NYC to ensure successful delivery of meetings and conferences by coordinating with clients, vendors and coworkers.

You will provide high-level guest and employee support, assist with catering and meeting setups, coordinate with facilities, maintain office spaces, and share knowledge about the local area to help attendees.

Qualifications

• Hospitality mindset and customer focus.
• Ability to handle fast-paced environment while engaging visitors.
• Strong listening and verbal communication skills.
• Proficiency with basic office software and equipment.
• Punctual, reliable and detail-oriented.

Responsibilities

• Provide high-level internal and external customer support with a warm welcome and seamless service.
• Collaborate with on-site team lead to design and coordinate catering, meeting setups, and special requests for meetings and events.
• Coordinate with building management and facilities to schedule maintenance and office repairs.
• Enter work orders and follow up with facilities as needed.
• Culinary knowledge and ServSafe certification are a plus.

Skills

Hospitality mindset

Work under pressure

Oral communication

Basic computer skills

Attention to detail

Job description

Rapport

Position Title: Community Ambassador Omnicom NYC

Pay 6

Salary: $23-$27/hr

Other Forms of Compensation:

Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us.

Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You’ll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role.

Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it’s a meaningful career.

Job Summary

As the Community Ambassador, Omincom, you will ensure successful delivery of all services for meetings and conferences by coordinating with clients, vendors and coworkers.

• Provide high-level internal and external customer support with a warm welcome and seamless
• Collaborate with on-site team lead and associates to design and coordinate catering services, meeting setups, and special requests for meetings and events.
• Work closely with building management and hard services team to schedule preventative maintenance and general office repairs.
• The role will require to enter work orders and follow up with the facilities team.
• Culinary, menu planning and food service knowledge is an added value
• Speak knowledgeably about the office, building, surrounding areas, transportation, local restaurants, and other points of interest.
• Ensure the cleanliness of all office space to include open work areas, conference rooms, lobby, and kitchen.
• Set up catering and breaking down a catering event.
• Communicate effectively with peers, displaying accuracy and attention to detail both in verbal and written communications.
• Maintain a strong awareness of business activity and communicate all updates with your team members.
• Communicate and interact effectively with all other departments.
• May serve as point of contact for external vendors/service providers.
• Catering set-up knowledge & ServSafe Certified preferred.

KEY COMPETENCIES:

• A genuine sense of hospitality, with a commitment to delivering a memorable experience in all aspects of the role.
• The ability to work under pressure, prioritizing tasks and juggling many jobs simultaneously, while constantly interacting with visitors in a public environment.
• Excellent listening and oral communication skills.
• Basic computer skills and knowledge of office technology / equipment.
• Punctual, dependable, and dedicated to achieving operational excellence, down to the smallest of details.

Associates In Rapport Are Offered Many Fantastic Benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_FlikHospitality.pdf

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Rapport maintains a drug-free workplace.