Operations Specialist

Rapport Guest Services; New York (NY); Sur place; USD 72 000 - 75 000; Plein temps

Avantages offerts par ce poste

Medical

Dental

Vision

Retirement Plan

Paid Time Off

Holiday Time Off

Résumé du poste

Rapport Guest Services in New York City seeks an Operations Specialist to support day-to-day workplace operations, ensuring a seamless guest and employee experience. You will act as a liaison among hospitality services, facilities, and vendors, enabling smooth operations across the site.

The role emphasizes managing space, reporting, and coordination with equipment and service providers, while driving continuous process improvements and operational readiness.

Qualifications

• 3-5 years of workplace operations, hospitality, facilities, or office management experience.
• Corporate office experience preferred.
• Experience with workplace management systems such as EMS, Envoy, Condeco, or similar platforms.
• Strong Microsoft Office skills, particularly Excel, Outlook, PowerPoint, and Teams.
• Strong organizational, communication, and project management skills.

Responsabilités

• Support daily workplace operations, service requests, audits, office functionality, and workplace standards.
• Manage reservation systems, conference room readiness, utilization reporting, and workplace scheduling.
• Coordinate vendors, building management, catering, mail services, inventory, and operational supplies.
• Deliver exceptional customer service, support onboarding, workplace programming, and issue resolution.
• Prepare operational reports, track key metrics, maintain documentation, and support budget tracking.
• Identify process improvements, support strategic initiatives, and maintain business continuity and readiness.

Connaissances

Workplace ops

EMS/Envoy/Condeco

MS Office

Organization

Communication

Project mgmt

Outils

EMS

Envoy

Condeco

Description du poste

Rapport

Position Title: Operations Specialist Omnicom NYC

Pay 11

Salary: $72,000-$75,000

Other Forms of Compensation:

Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us.

Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You'll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role.

Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it's a meaningful career.

Job Summary

The Operations Specialist is responsible for supporting day-to-day workplace operations that ensure seamless employee and guest experience. This role serves as a critical link between hospitality services, facilities, workplace operations, vendors, and agency stakeholders.

Core Responsibilities

• Workplace Operations: Support daily workplace operations, service requests, audits, office functionality, and workplace standards.
• Space & Reservation Management: Manage reservation systems, conference room readiness, utilization reporting, and workplace scheduling.
• Vendor & Service Coordination: Coordinate vendors, building management, catering, mail services, inventory, and operational supplies.
• Employee & Guest Experience: Deliver exceptional customer service, support onboarding, workplace programming, and issue resolution.
• Reporting & Administration: Prepare operational reports, track key metrics, maintain documentation, and support budget tracking.
• Operational Excellence: Identify process improvements, support strategic initiatives, and maintain business continuity and readiness.

Qualifications

• 3-5 years of workplace operations, hospitality, facilities, or office management experience.
• Corporate office experience preferred.
• Experience with workplace management systems such as EMS, Envoy, Condeco, or similar platforms.
• Strong Microsoft Office skills, particularly Excel, Outlook, PowerPoint, and Teams.
• Strong organizational, communication, and project management skills.

Rapport is a specialized division of FLIK Hospitality Group and a member of Compass Group USA

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Rapport maintains a drug-free workplace.

Associates In Rapport Are Offered Many Fantastic Benefits

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_FlikHospitality.pdf

Rapport a specialized division of FLIK Hospitality Group