911/311 Communications Specialist

City of University Park; Highland Park (TX); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Paid vacation

TMRS retirement

Tuition reimbursement

Life and AD&D insurance

EAP

Job summary

The City of University Park is seeking a professional to perform 911 emergency and non-emergency dispatch duties, relay radio communications, and provide 24-hour dispatch services to field crews. You will handle 911/311 lines, assign units, and support responders with information and instructions.

The ideal candidate has a high school diploma, 3 years of dispatch experience, typing 30 wpm, and the ability to work rotating shifts, nights, weekends, and holidays, with strong multitasking skills

Qualifications

• High school diploma or equivalent.
• Three (3) years of dispatch experience preferred.
• TCOLE Telecommunications Officer Certification preferred.
• Typing speed of 30 words per minute or more.
• Must be able to work flexible schedule including rotating shifts, nights, weekends and holidays.
• Must exhibit strong multitasking skills and work autonomously.

Responsibilities

• Dispatches and assigns police, fire, and emergency medical services to both emergencies and non-emergencies.
• Answers 911/311 service lines and provides accurate information and/or processes requests for service.
• Provides pre-arrival medical and CPR instructions over the telephone.
• Answers incoming calls for the department during non-regular working hours.
• Enters data into the computer to verify information for emergency personnel.
• Processes bond paperwork and monies for arrestees.
• Contacts other individuals and agencies to request information and confirm warrants.
• Enters stolen items into the NCIC computer and monitors alarms and equipment.
• Dispatches after-hours emergency crews for water, streets, parks, and traffic.
• Reads manuals and updates regarding general procedures.

Skills

Dispatching experience

Typing 30 wpm

Multitasking

Autonomous work

Education

High school diploma

Job description

Summary

The purpose of this position is to perform a variety of duties related to receiving and dispatching 911 emergency and non-emergency calls including 311 lines. This is accomplished by relaying radio communication and customer service to field crews and ensuring 24-hour emergency dispatch services. Other duties include providing clerical and administrative duties as needed.

Please refer to job duties listed below.

Duties

• Dispatches and assigns police, fire, and emergency medical services to both emergencies and non-emergencies.
• Answers 911/311 service lines and provides accurate information and/or process requests for service.
• Gives pre-arrival medical and CPR instructions over the telephone.
• Answers incoming calls for the department during non-regular working hours.
• Enters data into the computer in order to verify information for emergency personnel.
• Processes bond paperwork and monies for persons who have been arrested.
• Call other individuals and agencies in order to request information and confirm warrants to other departments.
• Enters stolen items into the NCIC computer.Monitors in-house and outside alarms and electronic tracking systems and maintains office equipment in proper working order.
• Dispatches after hours emergency crews for water, streets, parks, and traffic.
• Ability to read manuals and updates regarding general operational procedures.

Qualifications

• High school diploma or equivalent
• Three (3) years of experience working as a dispatcher preferred
• TCOLE Telecommunications Officer Certification preferred
• Typing speed of 30 words per minute or more
• Must be able to work flexible work schedule including rotating shifts, nights, weekends and holidays.
• Must exhibit a strong multitasking skillset and have experience and be comfortable working autonomously

Supplemental Information

Ability to sit at a desk or move about in the dispatching area. Employee is frequently required to sit, talk, and hear. The employee is occasionally required to stand, walk, use hands to find, handle or feel objects, tools or controls; reach with hands and arms, climb or balance; stoop, kneel, crouch or crawl.

Benefits

• Medical, dental and vision insurance
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSA) and Dependent Care FSA
• Life and AD&D insurance
• Short-Term and Long-Term Disability insurance
• Voluntary Accident and Critical Illness insurance
• Texas Municipal Retirement System (TMRS) retirement benefits
• 457 Deferred Compensation accounts
• Accrued paid vacation and sick leave
• Paid holidays
• Employee tuition reimbursement
• Higher education learning partnerships for employees and their dependents
• Employee Assistance Program (EAP)
• Employee wellness program with up to a $600 annual wellness incentive
• Travel assistance