Communications Center - Communications Partner

GRMC Recognized and Certified as; Dededo Municipality (GU); On-site; USD 40,000 - 55,000; Full time

Job summary

GRMC Recognized and Certified as seeks a Communications Partner to operate and train PBX operators on the hospital switchboard, ensuring timely call handling and rapid response during outages or emergencies.

The role maintains a centralized information hub for coverage during disasters, coordinating with management to sustain uninterrupted telephone service across the hospital.

Qualifications

• Associates degree in a business-related field.
• 2 - 3 years of experience in a call center.
• 2 - 3 years of experience in a supervisory role.
• Strong communication and leadership abilities.

Responsibilities

• Operate the hospital telephone switchboard under supervision and train other PBX operators to ensure timely call handling.
• Maintain a centralized information resource to cover outages, emergencies, and disasters affecting telephone service.
• Support outages and emergencies to maintain continuous hospital communications.

Skills

Good communication

Fast and accurate work

English proficiency

Courtesy and tact

Interpersonal relationships

Critical thinking

Leadership

Education

Associate degree in business-related field

Job description

Communications Center - Communications Partner

BASIC PURPOSE OF THE JOB

Under the direction of the manager, operate and train other PBX operators on the Hospital telephone switchboard to ensure all calls are answered in a timely and efficient manner; will maintain a centralized source for information enabling operators to cover outages, emergencies, and disasters which effect disruption of telephone service to the Hospital.

JOB REQUIREMENTS

Minimum Education

• Associates degree in a business-related field.

Minimum Work Experience

• 2 - 3 years of experience in a call center
• 2 - 3 years of experience in a supervisory role

Required Skills, Knowledge and Abilities

• Good communication skills
• Ability to work quickly and accurately
• Good understanding of English, spoken and written
• Ability to express courtesy and tact
• Ability to establish and maintain positive and cooperative working relationships.
• Critical thinking skills
• Demonstrated leadership skills.