Communications Team Lead - Evening Shift

Iredell Health System; Statesville (NC); Hybrid; USD 60,000 - 75,000; Full time

Job summary

Iredell Health System in Statesville, NC seeks a Communications Team Leader to supervise the communications staff, monitor performance, attendance and scheduling, and assist the Operations Manager with patient concerns and daily operations. The role requires leadership experience and familiarity with VOIP systems.

Ideal candidates have an Associate's degree (Bachelor's preferred) and strong clerical and computer skills, with a customer-service focus and ability to multi-task in a fast-paced

Qualifications

• Associate's degree required; Bachelor's degree preferred.
• Management/leadership experience preferred.
• Experience with switchboard communications and VOIP systems is desirable.
• Clerical experience and computer skills are expected.

Responsibilities

• Oversee the communications staff, monitor performance, attendance and scheduling.
• Assist the Operations Manager with patient concerns, meetings, and day-to-day operational needs.
• Coordinate with departments to ensure seamless communications and service levels.

Skills

Customer service

Attention to detail

Multi-tasking

Self-motivated

Education

Associate's degree

Bachelor's degree

Tools

VOIP phone systems

Job description

Iredell Health System in Statesville, NC seeks a Communications Team Leader to supervise the communications staff, monitor performance, attendance and scheduling, and assist the Operations Manager with patient concerns and daily operations. The role requires leadership experience and familiarity with VOIP systems.

Ideal candidates have an Associate's degree (Bachelor's preferred) and strong clerical and computer skills, with a customer-service focus and ability to multi-task in a fast-paced