Communications Supervisor

Assist Ambulance; Brooklyn (NY); Hybrid; USD 81,000 - 99,000; Full time

Job summary

A New York City EMS agency is seeking a full-time Communications Supervisor to oversee scheduling, team building, and training. Candidates should have experience in EMS or logistics along with proficiency in digital management systems. An EMT certification and a valid New York driver's license are required. The position is based in Brooklyn with a salary of $90,000 per year. Applicants must be available for in-office and remote work as needed.

Qualifications

• Experience with overseeing scheduling and team engagement.
• Comfortable using digital data systems for HR management.
• Experience with emergency medical services preferred.

Responsibilities

• Oversee scheduling and team building.
• Train and conduct remediation in various settings.
• Communicate with vendors and road crews as needed.

Skills

Scheduling oversight

Team building

Training and remediation

Digital data systems usage

Report writing

Time management

Organizational skills

Education

EMT certification or above from NYS DOH

Valid D-class driver's license from New York

Tools

Lytx

Samsara

Motiv

Job description

Overview

Assist Ambulance is seeking an experienced Communications Supervisor to join our team full-time! Assist is a New York City EMS agency offering a full range of BLS and ALS emergency medical and transportation services throughout the five boroughs. Assist has a proud 30-year history of providing emergency medical services to the diverse and vibrant communities of NYC. Assist Ambulance offers Advanced Life Support and Basic Life Support via emergency and non-emergency ambulance transports for various hospitals, nursing homes, assisted living facilities, doctor's offices, and community-based organizations.

Responsibilities

• Must have experience with overseeing scheduling, team building and engagement
• Must have experience both training and conducting remediation in both team and 1-on-1 settings
• Must have comfortability using digital data systems for HR management and training
• Must have comfortability writing reports, completing documentation via digital management systems and corresponding via email
• Must have strong time management, professional and organizational skills to communicate cross-departmentally, and with vendors and road crews as needed
• Duties are subject to change and are not limited to the ones mentioned on this list

Experience, Licenses & Certifications

• Background in emergency medical services dispatching, logistics, and/or admin highly preferred
• Ideal candidate has experience with automatic vehicle tracking, such as Lytx, Samsara or Motiv
• Must have a EMT certification or above from NYS DOH
• Must have a valid driver’s license from New York, D-class or above, with an acceptable driving abstract/record

Schedule, Location & Compensation

• Must be available both at Brooklyn office, 4420 Farragut Road Brooklyn NY 11203, and remotely as needed
• $90,000/year salary

Questions? Please feel free to reach out at 646-243-6348.