Ambulance Dispatcher

HEALTHFLEET AMBULANCE, INC.; Washington (Washington County); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Paid weekly

Direct Deposit

Health insurance

Dental insurance

Vision insurance

Aflac

Paid time off

Free CPR EVOC

Uniform allowance

Job summary

HEALTHFLEET AMBULANCE, INC. seeks a dispatcher to provide quality customer service and ensure transport requests meet contract requirements. You will handle calls, collect information, assign priority, and route to the appropriate dispatcher.

The role covers scheduling, operating dispatch tools, maintaining professional contact with facilities and families, dispatching crews, and monitoring status during transports. Open 24/7 availability and strong teamwork are essential.

Qualifications

• Open availability for 24/7 operation with weekends required.
• Excellent verbal communication skills.
• Strong leadership abilities and reliable teamwork.
• Dispatch experience is preferred but not required.
• Positive attitude and outstanding customer service.
• Dependability and punctuality are essential.
• Thrive in a fast-paced environment with multitasking.
• Proficient computer skills and Office 365 familiarity.
• Ability to handle stressful emergency situations.
• Understanding of ambulance transport processes.

Responsibilities

• Answer emergency and non-emergency calls and route to the appropriate dispatcher.
• Schedule requests via online scheduling software.
• Operate dispatch equipment and monitor crews (Zello, CAD Traumasoft, Samsara).
• Maintain professional communication with facilities, staff, patients and families.
• Dispatch crews to transports and monitor status during transport.
• Follow safety rules and troubleshoot operations-related concerns.
• Assign equipment to ambulance crews and propose system enhancements.
• Perform other duties as assigned by management.

Skills

Open availability 24/7

Verbal communication

Leadership

Dispatch experience

Customer service

Punctuality

Fast-paced environment

Multitasking

Computer skills

Stress management

Teamwork

Composure under stress

Healthcare transport knowledge

Team player

Job description

SUMMARY

Is responsible to provide quality customers service and to ensure that all transports requests are handled within the contract requirements.

• Promptly answers all incoming emergency and non-emergency calls, collects pertinent information from the caller, determines and assign the level of priority of calls, enters the required information into the Computer Aided Dispatch System, and routes the call to the appropriate dispatcher.
• Promptly schedule request coming into our dispatcher center via our On-Line scheduling software.
• Operates the following equipment to dispatch, communicate, track and monitor crews during the workday:
• Office 365 Mail
• Maintains professional telecommunication contact with facilities, field staff, patients and/or their families, and other agencies to communicate activities of personnel, enlist services of other agencies, or provide alternative directions to on scene personnel.
• Dispatches appropriate crews to transport patients originating out of various locations.
• Follow and update the crew’s status during transports.
• Follows all applicable safety rules, procedures and regulations governing the proper use of equipment used in the performing the job.
• Troubleshoots operations-related concerns and, when necessary, makes notifications to various members of management.
• Assign equipment to ambulance crews.
• Makes recommendations for system enhancement.
• Performs other related duties as assigned by the General Manager/Communications Supervisor.

Description

SUMMARY

Is responsible to provide quality customers service and to ensure that all transports requests are handled within the contract requirements.

Essential Duties And Responsibilities

• Promptly answers all incoming emergency and non-emergency calls, collects pertinent information from the caller, determines and assign the level of priority of calls, enters the required information into the Computer Aided Dispatch System, and routes the call to the appropriate dispatcher.
• Promptly schedule request coming into our dispatcher center via our On-Line scheduling software.
• Operates the following equipment to dispatch, communicate, track and monitor crews during the workday:
• Zello (Two Way Communications)
• CAD (Traumasoft)
• Samsara/GPS Camera System (In Vehicle Cameras)
• Office 365 Mail
• Maintains professional telecommunication contact with facilities, field staff, patients and/or their families, and other agencies to communicate activities of personnel, enlist services of other agencies, or provide alternative directions to on scene personnel.
• Dispatches appropriate crews to transport patients originating out of various locations.
• Follow and update the crew’s status during transports.
• Follows all applicable safety rules, procedures and regulations governing the proper use of equipment used in the performing the job.
• Troubleshoots operations-related concerns and, when necessary, makes notifications to various members of management.
• Assign equipment to ambulance crews.
• Makes recommendations for system enhancement.
• Performs other related duties as assigned by the General Manager/Communications Supervisor.

Requirements

Knowledge, Skills, Abilities

• Open availability (24/7 operation hours, weekends required)
• Excellent verbal communication skills.
• Excellent leader skills.
• Dispatch experience is preferred but not required.
• Positive attitude and outstanding customer service.
• Dependability and punctuality are a must!
• Thrive in a fast-paced environment.
• Effective multitasking is a must.
• Proficient computer skills.
• Ability to handle stressful environments & concentrate on the tasks at hand.
• Professional and teamwork oriented.
• Ability to maintain composure and function under the stress of emergency situations.
• An understanding of how patients are transported by ambulance/wheelchair van, common issues which arise during transport, and functions of healthcare facilities.
• Team Player

Benefits

• Paid Weekly
• Direct Deposit
• Health insurance
• Dental insurance
• Vision insurance
• Aflac
• Paid time off (PTO)
• Free CPR & EVOC
• Uniform Allowance

Salary Description

$20.00-$25.00 Per Hour