Communications Specialist III - 911 Dispatcher

CLEMU Clemson University; Seneca (SC); On-site; USD 43,000 - 55,000; Full time

Job summary

Clemson University is seeking a dedicated emergency communications dispatcher to interpret information from telecommunication devices and relay it to Police, Fire, and EMS personnel on campus and the surrounding area.

The role requires handling fast-paced dispatch tasks, operating CAD and radio systems, and maintaining essential documentation while following university protocols. Training and certification within six months are expected.

Qualifications

• Minimum requirement: High School Diploma or GED.
• Preferred: Associates Degree, SLED NCIC and SCCJA Basic 911 Certification.

Responsibilities

• Dispatch Communications: answers emergency and non-emergency lines and records information in CAD, determines appropriate response and alerts units.
• Technical Skills: operate CAD, multi-line phone system, radio console, and keyboard typing.
• System Administration: uses NCIC and related systems, maintains records, adheres to Hit Confirmation messages and completes certifications within six months.
• Equipment Monitoring: watches CCTV and alarms, dispatches officers as needed and uses safety notification systems.
• Documentation: maintains facilities docs, processes work orders, issues passes, logs lost and found, and handles escort calls.

Education

High School Diploma or GED

Job description

JOB SUMMARY

Receives and interprets information through telecommunication equipment. Dispatches the information received verbally to personnel within the Police, Fire and Emergency Medical Services of Clemson University. Performs fire and medical assistance to the City of Clemson, campus and surrounding counties. Performs other duties as assigned.

JOB DUTIES

• 40% Dispatch Communications: Answer all emergency and non emergency telephone lines obtains and records pertinent information in the Computer Aided Dispatch CAD system regarding the nature and urgency of the situation Determines appropriate response and expeditiously alerts responding emergency response units Police Fire or EMS via radio andor telephone Dispatches and directs officers promptly to emergency fire and medical locations Dispatches Parking Enforcement Officer to parking complaints Ability to work flexible schedules day andor night rotating shifts holidays weekends special events based on the needs of the department Ability to work flexible schedules day andor night rotating shifts holidays weekends special events based on the needs of the department
• 15% Technical Skills: Possesses the necessary knowledge to effectively operate the Computer Aided Dispatch CAD system multi line telephone system multi-channel radio console and other equipment within the Communications Center Types using a computer keyboard.
• 15% System Administration: Operates the National Crime Information Center NCIC application to obtain information of drivers registration vehicle registration boats guns articles missing person unidentified person South Carolina Department of Motor Vehicle Information wanted person warrants criminal history checks on suspects FAA Air Tracing STORM Hurricane Tracking Enters modifies clears cancels and queries records to all of the above transactions Adheres to the 10 minute Hit Confirmation messages Obtains and remains certified within the first six months of employment.
• 15% Equipment Monitoring: Monitors an assortment of CCTVs observing unusual activities occurring in certain areas of campus and dispatching officers as required Monitors burglar alarms fire alarms local law enforcement channels hazardous waste information Clemson University CU Safe Alert Rave Mass Notification System and SkyGuard Weather System via on line notification Dispatches officers as required
• 15% Documentation: Maintains documentation on Facility and Housing maintenance requests as well as entering a work order online for the issue Issues guests temporary parking passes and visitor parking passes per Parking and Transportation Services guidelines Accepts parking fines after business hours Documents key sign in and out for campus buildings and vehicles Answers and dispatches safety escort calls for ser vice Enters lost and found items into system database as well as contacting owner of the property

JOB CODE

BA30

EMPLOYEE TYPE

Regular FTE Staff

Minimum Requirements

High School Diploma or GED

Preferred Requirements

Associates Degree SLED NCIC and SCCJA Basic 911 Certification

RESPONSIBILITIES

JOB KNOWLEDGE Firm working knowledge of concepts, practices and procedures and ability to use in varied situations.

SUPERVISORY RESPONSIBILITIES

Not responsible for supervising employees.

PHYSICAL REQUIREMENTS

• Move, transport, raise or lower 30lbs or less: 5%
• Walk or move about: 10%
• Stand for Prolonged Period: 5%
• Ascend or descend (i.e. stairs, ladder): 5%
• Sit (stationary position) for prolonged period: 80%
• Position self to accomplish task (i.e. stoop, kneel, crawl): 5%
• Recognize or inspect visually: 5%
• Use hands or feet to operate or handle machinery, equipment, etc.: 20%
• Communicate, converse, give direction, express oneself: 100%

WORKING CONDITIONS

WORK SCHEDULE

Standard Hours: 40

COMPENSATION INFORMATION

Expected Salary Range 42669.80 - 54507.67 Salary is dependent upon several factors including, but not limited to, a candidate's previous experience, knowledge, skills and performance in accordance with Clemson's compensation guidelines.

ESSENTIAL PERSONNEL LEVEL

Normal Operations - Required to follow emergency facility closure and modified operations directives, and not normally expected to work on-site during emergency situations.

JOB LOCATION

Seneca, SC

APPLICATION DEADLINE

November 6, 2026

MILITARY AND VETERAN

Military Equivalency: Clemson University is proud to allow educational equivalency for military technical certifications and trainings that directly relate to the job duties.

Veteran Preference: South Carolina provides employment preference to eligible veterans for qualifying full-time permanent positions. To be considered, applicants must meet the minimum qualifications, have been discharged under honorable conditions, and indicate their veteran status in the application by uploading a DD-214 for confidential review.

A request for Veteran Preference can be made via the application process.

CLOSING STATEMENT

Clemson University is an EEO/AA employer. Employment decisions are made without regard to characteristics protected by applicable law including disability and protected veteran status.