Communications Specialist III

State of South Carolina; South Carolina; On-site; USD 32,000 - 46,000; Full time

Job summary

The State of South Carolina seeks a Telecommunications Dispatcher to support Clemson University Police, Fire and EMS by receiving and interpreting information via telecommunication equipment and dispatching responders to emergencies on campus and surrounding areas. The role involves operating CAD and CCTV systems, maintaining records, and coordinating with multiple agencies.

Minimum requirements include a High School diploma or GED; preferred qualifications include an Associate’s degree and 911

Qualifications

• High school diploma or GED required.
• Preferred: Associate's degree and 911 certification.
• Experience with CAD, NCIC, and radio/phone systems is desirable.

Responsibilities

• Dispatches emergency and non-emergency calls to Police, Fire, and EMS.
• Monitors CCTV and alarms and directs officers accordingly.
• Operates CAD, NCIC, and radio/phone equipment.
• Maintains documentation and issues parking passes and keys.
• Works rotating day/night shifts, holidays, weekends.

Education

High School Diploma or GED

Associate's degree

Tools

Computer Aided Dispatch (CAD) system

NCIC

Multi-line telephone system

Radio console

Job description

JOB SUMMARY:

Receives and interprets information through telecommunication equipment. Dispatches the information received verbally to personnel within the Police, Fire and Emergency Medical Services of Clemson University. Performs fire and medical assistance to the City of Clemson, campus and surrounding counties. Performs other duties as assigned.

JOB DUTIES:

40% Dispatch Communications: Answer all emergency and non emergency telephone lines obtains and records pertinent information in the Computer Aided Dispatch CAD system regarding the nature and urgency of the situation Determines appropriate response and expeditiously alerts responding emergency response units Police Fire or EMS via radio andor telephone Dispatches and directs officers promptly to emergency fire and medical locations Dispatches Parking Enforcement Officer to parking complaints Ability to work flexible schedules day andor night rotating shifts holidays weekends special events based on the needs of the department Ability to work flexible schedules day andor night rotating shifts holidays weekends special events based on the needs of the

department 15%

Technical Skills: Possesses the necessary knowledge to effectively operate the Computer Aided Dispatch CAD system multi line telephone system multi-channel radio console and other equipment within the Communications Center Types using a computer keyboard. 15%

System Administration: Operates the National Crime Information Center NCIC application to obtain information of drivers registration vehicle registration boats guns articles missing person unidentified person South Carolina Department of Motor Vehicle Information wanted person warrants criminal history checks on suspects FAA Air Tracing STORM Hurricane Tracking Enters modifies clears cancels and queries records to all of the above transactions Adheres to the 10 minute Hit Confirmation messages Obtains and remains certified within the first six months of employment. 15%

Equipment Monitoring: Monitors an assortment of CCTVs observing unusual activities occurring in certain areas of campus and dispatching officers as required Monitors burglar alarms fire alarms local law enforcement channels hazardous waste information Clemson University CU Safe Alert Rave Mass Notification System and SkyGuard Weather System via on line notification Dispatches officers as required 15%

Documentation: Maintains documentation on Facility and Housing maintenance requests as well as entering a work order online for the issue Issues guests temporary parking passes and visitor parking passes per Parking and Transportation Services guidelines Accepts parking fines after business hours Documents key sign in and out for campus buildings and vehicles Answers and dispatches safety escort calls for ser voice Enters lost and found items into system database as well as contacting owner of the property

Minimum Requirements:

High School Diploma or GED

Preferred Requirements:

Associate's degree

SLED NCIC and SCCJA Basic 911 Certification