Communications Specialist III - 911 Dispatcher

Clemson University; Clemson (SC); On-site; USD 39,000 - 48,000; Full time

Job summary

An established public research university is seeking a dedicated Communications Specialist III to serve as a 911 Dispatcher. In this vital role, you will handle emergency communications, ensuring rapid response from police, fire, and medical services. You'll operate advanced dispatch systems, monitor alarms, and maintain essential documentation. This position offers a dynamic work environment with opportunities for professional growth. If you thrive under pressure and are passionate about public safety, this role is perfect for you. Join a team committed to making a difference in the community and enjoy a rewarding career in a supportive atmosphere.

Qualifications

• 1+ years of experience with voice communications systems required.
• SLED NCIC and SCCJA Basic 911 Certification needed within 6 months.

Responsibilities

• Answer and dispatch emergency/non-emergency calls efficiently.
• Monitor CCTV and alarms, dispatching officers as necessary.

Skills

Voice Communications Systems

Central Switchboard Operations

Computer Aided Dispatch (CAD)

Multi-line Telephone System

Radio Console Operation

Education

High School Diploma

Associate's Degree in Technical Communications

Tools

National Crime Information Center (NCIC)

CCTV Monitoring Systems

Job description

Communications Specialist III - 911 Dispatcher

Clemson is calling...are you ready to answer the call?

One of the most productive public research universities in the nation, Clemson University attracts and powerfully unites students, faculty and staff whose greatest desire is to make a difference in the lives of others.

Clemson has recently been named a top 25 public college in the country by the Wall Street Journal, a top South Carolina employer by Forbes and a Military Friendly Employer for five years running. Through our research, outreach and entrepreneurial projects, Clemson University and its employees are driving economic development and improving quality of life in South Carolina and beyond.

So,... are you ready?

JOB SUMMARY:

Receives and interprets information through telecommunication equipment. Dispatches the information received verbally to personnel within the Police, Fire and Emergency Medical Services of Clemson University. Performs fire and medical assistance to the City of Clemson, campus and surrounding counties. Performs other duties as assigned.

JOB DUTIES:

40% - Essential - Dispatch Communications: Answer all emergency and non-emergency telephone lines, obtains and records pertinent information in the Computer Aided Dispatch (CAD) system regarding the nature and urgency of the situation. Determines appropriate response and expeditiously alerts responding emergency response units (Police, Fire or EMS) via radio and/or telephone. Dispatches and directs officers promptly to emergency, fire and medical locations. Dispatches Parking Enforcement Officer to parking complaints. Ability to work flexible schedules - day and/or night, rotating shifts, holidays, weekends, special events - based on the needs of the department. Ability to work flexible schedules - day and/or night, rotating shifts, holidays, weekends, special events - based on the needs of the department.

15% - Essential - System Administration: Operates the National Crime Information Center (NCIC) application to obtain information of drivers registration, vehicle registration, boats, guns, articles, missing person, unidentified person, South Carolina Department of Motor Vehicle Information, wanted person, warrants, criminal history checks on suspects; FAA Air Tracing, STORM-Hurricane Tracking. Enters, modifies, clears, cancels, and queries records to all of the above transactions. Adheres to the 10 minute "Hit Confirmation" messages. Obtains and remains certified within the first six months of employment.

15% - Essential - Equipment Monitoring: Monitors an assortment of CCTV's, observing unusual activities occurring in certain areas of campus and dispatching officers as required. Monitors burglar alarms, fire alarms, local law enforcement channels, hazardous waste information, Clemson University CU Safe Alert (Rave Mass Notification System) and SkyGuard Weather System via on-line notification. Dispatches officers as required.

15% - Essential - Documentation: Maintains documentation on Facility and Housing maintenance requests, as well as entering a work order online for the issue. Issues guests temporary parking passes and visitor parking passes per Parking and Transportation Services guidelines. Accepts parking fines after business hours. Documents key sign in and out for campus buildings and vehicles. Answers and dispatches safety escort calls for ser vice. Enters lost and found items into system database, as well as contacting owner of the property.

15% - Essential - Technical Skills: Possesses the necessary knowledge to effectively operate the Computer Aided Dispatch (CAD) system, multi-line telephone system, multi-channel radio console and other equipment within the Communications Center. Types using a computer keyboard.

MINIMUM REQUIREMENTS:

Education and Experience - A high school diploma and entry-level work experience with voice communications systems or central switchboard operations. An associate degree in a technical communications discipline may be substituted for the required experience.

SLED NCIC and SCCJA Basic 911 Certification required within 6 months of employment.
Work Experience: 1+ years

PREFERRED REQUIREMENTS:

Education - 1st Associate's Degree

RESPONSIBILITIES

JOB KNOWLEDGE
Firm Job Knowledge - Firm working knowledge of concepts, practices and procedures and ability to use in varied situations

SUPERVISORY RESPONSIBILITIES
No Supervisory Duties - Not responsible for supervising employees.

BUDGETARY RESPONSIBILITIES
No Budget Responsibilities - No fiscal responsibility for the department's budget.

PHYSICAL REQUIREMENTS:

5% - Stand for prolonged period
90% - Sit (stationary position) for prolonged period
10% - Walk or move about
20% - Use hands or feet to operate or handle machinery, equipment, etc
5% - Ascend or descend (i.e. stairs, ladder)
10% - Position self to accomplish task (i.e. stoop, kneel, crawl)
100% - Communicate, converse, give direction, express oneself
65% - Recognize or inspect visually
5% - Move, transport, raise or lower
50% - Extends hands or arms in any direction
100% - Perceive, observe, clarity of vision

WORKING CONDITIONS:

WORK SCHEDULE:

Standard Hrs: 40

COMPENSATION INFORMATION

Expected Salary Range ($ 39,325.00 - $ 47,642.00)

Base Pay Salary Range: Uncertified: $39,325.00 Certified: $42,805.00 - $47,642.00

In addition to base pay Shift Supplement:

Certified Communications Specialist III - Day Shift 12-hours shift $2,088/yr.

Certified Communications Specialist III - Night Shift 12-hour shift $4,176/yr.

Salary is dependent upon several factors including, but not limited to, a candidate's previous experience, knowledge, skills and performance in accordance with Clemson's compensation guidelines .

ESSENTIAL PERSONNEL LEVEL

Essential Level 1 employee

JOB LOCATION:

Clemson, SC

APPLICATION DEADLINE:

Review of applications will begin immediately but position will remain open until filled.

MILITARY AND VETERAN:

MILITARY EQUIVALENCY:
Clemson University is proud to allow educational equivalency for military technical certifications and trainings that directly relate to the job duties.

VETERAN PREFERENCE:
South Carolina is making our Veterans a priority for employment in state agencies and institutions.

State policy for veteran preference states that for qualifying, full-time permanent positions, a veteran applicant may receive preference if they meet the job's minimum qualifications, were discharged under honorable conditions from the military, and submit their DD-214 for confidential review by the Office of Human Resources.

To claim Veteran Preference for qualifying positions, email [e-mail] upon submission of your application.

CLOSING STATEMENT:

Clemson University is an EEO/AA employer. Employment decisions are made without regard to characteristics protected by applicable law including disability and protected veteran status.