Re-Hire Communications Specialist III (Dispatcher)

State of South Carolina; South Carolina; On-site; USD 35,000 - 55,000; Full time

Job summary

Eine etablierte Behörde sucht einen engagierten Kommunikationsspezialisten III, der für die effiziente Kommunikation und Koordination von Notfalldiensten verantwortlich ist. In dieser spannenden Rolle sind Sie entscheidend für die Unterstützung der Strafverfolgungsbehörden und die Gewährleistung der öffentlichen Sicherheit. Sie werden in einer dynamischen Umgebung arbeiten, in der Sie Ihre Fähigkeiten im Kundenservice und Multitasking unter Beweis stellen können. Wenn Sie ein schnelles Denken und die Fähigkeit haben, in stressigen Situationen ruhig zu bleiben, ist dies die perfekte Gelegenheit für Sie, einen bedeutenden Beitrag zu leisten.

Qualifications

• Erfahrung mit Sprachkommunikationssystemen oder Telefonzentrale.
• Fähigkeit, in stressigen Situationen ruhig zu bleiben.

Responsibilities

• Empfangen und Dispatchen von Informationen an DPS-Personal.
• Bereitstellung von Informationen über Straßen- und Wetterbedingungen.

Skills

Kundenservicefähigkeiten

Multitasking-Fähigkeiten

Effektive mündliche und schriftliche Kommunikation

Schnelle Entscheidungsfindung

Computerbetrieb

Education

High School Diplom

Associate Degree in technischer Kommunikation

Tools

Zwei-Wege-Radiosysteme

Computer-Aided Dispatch (CAD)

Job description

Job Description: Communications Specialist III (Dispatcher)

The ideal candidate will possess strong customer service skills, the ability to work independently, and advanced multi-tasking skills to listen, talk, read, and type simultaneously with accuracy.

Responsibilities include:

1. Receiving and dispatching information to DPS enforcement personnel and other agencies via two-way radio systems, telephones, teletype, computer-aided dispatch, and fax machine.
2. Maintaining CAD documentation of all radio transmissions, accident call-in reports, teletype reports, SLED/CJIS, NLETS, and NCIC transactions.
3. Responding to calls from citizens requesting assistance for traffic accidents, reckless drivers, road rage, disabled motorists, and other emergencies.
4. Providing information on road and weather conditions and routing advice.
5. Retrieving information from computer terminals for driver’s licenses and vehicle registrations, and querying NCIC for stolen vehicles, wanted persons, missing persons, and stolen guns.
6. Directing law enforcement officers to incident scenes and maintaining communication systems.
7. Acting as backup for the Emergency Preparedness Division in case of nuclear facility incidents.
8. Handling after-hours calls for the Department of Transportation and Department of Revenue.

Working Conditions:

This position is office-based and may require prolonged sitting, maintaining composure in stressful situations, and working in a fast-paced environment.

Minimum Qualifications:

• High school diploma or equivalent; associate degree in a technical communications discipline is a plus.
• Entry-level experience with voice communication systems or switchboard operations.
• Must be a US citizen, at least 18 years old, and possess a valid driver’s license.
• Ability to pass extensive background checks, including criminal, driving, drug, polygraph, and reference checks.
• Ability to convey and interpret oral and written communication effectively.
• Ability to type and operate a computer efficiently.
• Ability to remain calm and make quick decisions in emergencies.
• Must pass NCIC certification and be able to work rotating 12-hour shifts, including nights, weekends, and holidays.

Additional Information:

The position is critical to law enforcement operations and requires immediate response capabilities and accountability. Applicants must demonstrate independence, quick decision-making, and the ability to work irregular hours.

The South Carolina Highway Patrol operates four regional Telecommunications Centers. Applicants should specify their preferred location in the application.

The South Carolina Department of Public Safety is an Equal Opportunity Employer.