Communications Specialist

Mercy; United States; On-site; USD 21,000 - 30,000; Full time

Job summary

Mercy is hiring for a dispatcher to handle incoming and outgoing calls, page physicians, and coordinate information for patients, families and staff. The role supports safety, security, maintenance, and offsite locations as needed.

Requires high school diploma and basic computer skills, with preference for customer service experience and proficiency in Microsoft Office. Join Mercy to contribute to compassionate patient care, with opportunities for growth and collaboration across departments.

Qualifications

• Telephone or customer service experience is beneficial.
• Excellent English communication skills, both written and spoken.
• Ability to navigate multiple computer systems simultaneously.

Responsibilities

• Answer incoming calls and connect calls.
• Page physicians and place calls for physicians, staff and families.
• Receive class registration and physician referral calls.
• Potentially serve as Dispatcher for Safety and Security and other offsite locations.

Skills

Phone etiquette

Customer service

English communication

Multisystem navigation

Keyboarding

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Find your calling at Mercy!

Overview

Under general supervision, answer all incoming calls; connect all incoming and outgoing calls; page physicians; obtain long distance information and place calls for physicians, personnel and families; provide patient information. Receive class registration & physician referral calls. May serve as Dispatcher for Safety and Security, Maintenance Departments, and other offsite locations.

Position Details:

Qualifications

Education: High school diploma or equivalent.

Licensure: None.

Experience: Telephone or customer service experience beneficial.

Certifications: None.

Other

• Basic computer and keyboarding skills
• Must be able to navigate multiple computer software systems simultaneously
• Ability to communicate clearly in English both orally and written
• Knowledge of Microsoft Office

Preferred Education:

Preferred Licensure:

Preferred Experience:

Preferred Certifications:

Preferred Other:

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.