Communication Services Operator PRN/As Needed

Mercy; Joplin (MO); On-site; USD 21,000 - 29,000; Full time

Job summary

Mercy in Joplin, MO is seeking a responsive Call Center/Dispatcher to join our patient communications team. Under supervision, you will answer and connect calls, page physicians, and coordinate information for patients, families, and staff.

This role emphasizes clear English communication, multitasking across several software systems, and basic computer skills. Prior telephone or customer service experience is beneficial, with opportunities for growth and supportive benefits.

Qualifications

• High school diploma or equivalent required.
• Telephone or customer service experience is beneficial.
• Must be able to navigate multiple computer software systems simultaneously.
• Ability to communicate clearly in English both orally and written.

Responsibilities

• Answer all incoming calls and connect calls as needed.
• Page physicians and place calls for physicians, personnel and families.
• Provide patient information as required.
• May serve as Dispatcher for Safety and Security, Maintenance Departments, and other offsite locations.

Skills

Telephone etiquette

Customer service

English communication

Multitasking

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Find your calling at Mercy!

Overview

Under general supervision, answer all incoming calls; connect all incoming and outgoing calls; page physicians; obtain long distance information and place calls for physicians, personnel and families; provide patient information. Receive class registration & physician referral calls. May serve as Dispatcher for Safety and Security, Maintenance Departments, and other offsite locations.

Position Details

Qualifications

Education

High school diploma or equivalent.

Experience

Telephone or customer service experience beneficial.

Other

• Basic computer and keyboarding skills
• Must be able to navigate multiple computer software systems simultaneously
• Ability to communicate clearly in English both orally and written
• Knowledge of Microsoft Office

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.

Transforming the Health of Our Communities

Our Mercy health system was founded by the Sisters of Mercy in 1986. But our heritage goes back more than 195 years. It began with an Irish woman named Catherine McAuley, who was determined to help women and children in Dublin experiencing poverty. Though Catherine had a modest upbringing, she received an unexpected inheritance that allowed her to fulfill that dream. In 1827, she opened the first House of Mercy in Dublin, intending to teach skills to women and educate children. Many volunteers came to help. A few years later, Catherine founded the Sisters of Mercy, one of the first religious orders whose Sisters were free to walk among the poor and visit them in their homes. In 1843, the Sisters of Mercy came to the United States. In 1856, they traveled to St. Louis. In the years to come, they would establish hospitals throughout the Midwest. Many of these would join together in 1986 as Mercy.

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