Communications Specialist

OSF HealthCare; Alton (IL); On-site; USD 23,000 - 26,000; Part time

Job summary

OSF HealthCare in Alton, IL is seeking a Communication Specialist to provide telephone assistance to team members, patients, physicians and the public in a timely and professional manner. This PRN position handles call schedules and lists needed by hospital staff.

Training is provided, with hours varying and limited benefits. The role emphasizes accuracy, clear communication and the ability to manage emergent calls efficiently.

Qualifications

• Education: High School/GED.
• At least 1 year of customer service experience.
• Excellent interpersonal and communication skills.
• Solid computer skills, including Microsoft Office.
• Strong analytical and problem solving abilities with attention to detail.

Responsibilities

• Provide telephone assistance to team members, patients and the public in a timely, professional manner.
• Maintain physician call schedules and critical contact lists for hospital operations.
• Respond quickly to emergent calls following protocol to page.
• Assist with administrative call lists and coverage for hospital personnel.

Skills

Customer service

Communication

Interpersonal skills

Attention to detail

Problem solving

Education

High School/GED

Tools

Microsoft Office

Job description

Total Rewards

OSF HealthCare is dedicated to provide Mission Partners with a comprehensive and market-competitive total rewards package that includes benefits, compensation, recognition and well-being offerings that focus on the whole person and engage with their current stage of life and career. Click here to learn more about benefits and the total rewards at OSF.

Expected pay for this position is $17.00 - $18.89/hour. Actual pay will be determined by experience, skills and internal equity. This is an Hourly position.

Overview

This job is located in Alton,IL

PRN HOURS AND SHIFT WILL VARY

VERY Limited benefits

0-12 hours a week. It could be possibly more depending on vacations and FMLA coverage needed. Training is usually done on days and last generally 4-6 weeks.

POSITION SUMMARY

The Communication Specialist will provide telephone assistance to team members, patients, physicians and the general public in a timely and professional manner. They will be the keeper of the physician call schedules, out of hospital personnel lists, administrative call lists, and all miscellaneous lists used to contact people or services needed by Hospital personnel. This position will also respond to all emergent calls quickly and efficiently, following outlined protocol to page.

Qualifications

REQUIRED QUALIFICATIONS: Education: High School/GED Experience: 1 year of customer service experience. Other skills/knowledge: Excellent interpersonal and communication skills. Solid computer skills, including proficiency with Microsoft software. Strong analytical and problem solving skills, with the ability to be detail oriented.

PREFERRED QUALIFICATIONS: Experience: 1 year clerical work experience. Experience in telephone or Switchboard operations. 1 year experience in a healthcare related phone system operation

OSF HealthCare is an Equal Opportunity Employer.