Communications Service Representative - PRN - Mercy Jefferson

Mercy; Festus (MO); On-site; USD 25,000 - 33,000; Part time

Benefits offered by this job

Medical insurance

Dental insurance

Vision coverage

Paid time off

Job summary

Mercy Hospital Jefferson - Communications in Festus, MO is seeking a PRN Communications Service Representative. You will answer and route calls, page physicians, and provide patient information, supporting hospital operations around the clock.

Strong English communication and customer service skills are essential. The role requires a high school diploma, basic computer skills, and the ability to navigate multiple software systems.

Qualifications

• Education: High school diploma or equivalent.
• Experience: Telephone or customer service experience beneficial.

Responsibilities

• Answer all incoming calls and connect calls.
• Page physicians and provide patient information.
• Handle class registrations and physician referrals.
• Assist as Dispatcher for Safety and Security or Maintenance as needed.

Skills

English communication

Customer service

Telephone etiquette

Keyboarding

Education

High school diploma or equivalent

Tools

Microsoft Office

Multiple software systems

Job description

Find your calling at Mercy! Under general supervision, answer all incoming calls; connect all incoming and outgoing calls; page physicians; obtain long distance information and place calls for physicians, personnel and families; provide patient information. Receive class registration & physician referral calls. May serve as Dispatcher for Safety and Security, Maintenance Departments, and other offsite locations.

Find your calling at Mercy! Under general supervision, answer all incoming calls; connect all incoming and outgoing calls; page physicians; obtain long distance information and place calls for physicians, personnel and families; provide patient information. Receive class registration & physician referral calls. May serve as Dispatcher for Safety and Security, Maintenance Departments, and other offsite locations.

Position Details

Location

Mercy Hospital Jefferson - Communications

1400 US Highway 61,

Festus, MO 63028

Hours/Schedule

PRN (As Needed)

Join the team that keeps the hospital connected. Our Communication Service Representatives are often the first point of contact for patients, families, and healthcare professionals. They play a key role in providing exceptional customer service, directing calls, coordinating urgent communications, and supporting hospital operations around the clock. If you're a strong communicator who enjoys helping others and can remain composed in a fast-paced environment, this position offers an opportunity to make a meaningful impact every day

Qualifications

Education: High school diploma or equivalent.

Experience: Telephone or customer service experience beneficial.

Other

• Basic computer and keyboarding skills
• Must be able to navigate multiple computer software systems simultaneously
• Ability to communicate clearly in English both orally and written
• Knowledge of Microsoft Office

Why Mercy?

• From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.