Communications Service Representative - PRN - Mercy Jefferson

Mercy Hospital St. Louis Critical Care Medicine Fellowship; Festus (MO); On-site; USD 21,000 - 29,000; Part time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Tuition support

Retirement plan match

Job summary

Mercy Hospital Jefferson in Festus, MO is seeking a Communications Service Representative to answer and connect all incoming and outgoing calls, page physicians, and relay information for patients, families, and staff.

Hours are PRN, with a focus on fast-paced support of hospital operations. Strong communication, basic computer skills, and English proficiency are essential.

Qualifications

• High school diploma or equivalent.
• Experience in telephone or customer service is beneficial.

Responsibilities

• Answer and connect all incoming and outgoing calls, page physicians, and relay information.
• Handle class registrations and physician referral calls; support hospital operations.

Skills

Telephone etiquette

Customer service

Communication skills

Multitasking

English proficiency

Education

High school diploma

Tools

Microsoft Office

Job description

Job Description

Find your calling at Mercy! Under general supervision, answer all incoming calls; connect all incoming and outgoing calls; page physicians; obtain long distance information and place calls for physicians, personnel and families; provide patient information. Receive class registration & physician referral calls. May serve as Dispatcher for Safety and Security, Maintenance Departments, and other offsite locations.

Position Details

Location: Mercy Hospital Jefferson - Communications, 1400 US Highway 61, Festus, MO 63028

Hours/Schedule: PRN (As Needed)

Our Communication Service Representatives are often the first point of contact for patients, families, and healthcare professionals. They play a key role in providing exceptional customer service, directing calls, coordinating urgent communications, and supporting hospital operations around the clock. If you're a strong communicator who enjoys helping others and can remain composed in a fast-paced environment, this position offers an opportunity to make a meaningful impact every day.

Qualifications

Education: High school diploma or equivalent.

Experience: Telephone or customer service experience beneficial.

Other

• Basic computer and keyboarding skills
• Must be able to navigate multiple computer software systems simultaneously
• Ability to communicate clearly in English both orally and written
• Knowledge of Microsoft Office

Why Mercy?

• From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.