Communications Rep

Commonspirit-Health; Lincoln (NE); On-site; USD 32,000 - 46,000; Full time

Job summary

CHI Health Nebraska Heart in Lincoln, NE is seeking a Communications Professional to act as a pivotal voice, handling switchboard duties, drafting content, and ensuring timely information dissemination to stakeholders while upholding our brand.

You will manage the telephone console, provide patient room information with confidentiality, monitor alarms and codes, and support campaigns to improve messaging across channels.

Qualifications

• Two years switchboard experience in a hospital environment.
• Entry level computer experience.
• Excellent written and verbal communication.

Responsibilities

• Answer the telephone system console in a prompt, courteous and professional manner.
• Provide patient room information to callers and visitors while respecting patient confidentiality.
• Maintain information pertaining to hospital events, meetings and other general information.
• Monitor alarms (fire, weather, etc.) and report occurrences.
• Monitor and announce codes, fire alarms and weather warnings.
• Perform overhead paging as required to impart information and locate individuals.

Skills

Switchboard experience

Hospital environment

Computer literacy

Job description

Job Summary and Responsibilities

As a Communications Professional, you will be a dynamic, essential voice, ensuring clear, consistent, and compelling communication across all channels to engage stakeholders and uphold our brand.
Every day, you will execute vital communication tasks, managing platforms, drafting content, and operating systems to ensure timely information dissemination. You'll also contribute to strategy by monitoring effectiveness and supporting campaigns to enhance messaging and reach.
To be successful in this role, you will possess exceptional written/verbal communication, technical proficiency with tools, meticulous attention to detail, adaptability, and proactivity, ensuring impactful connections with diverse audiences.

• Answer the telephone system console in a prompt, courteous and professional manner. Transfer callers to the appropriate department, individual, or patient room.
• Provide patient room information to callers and visitors in such a way as to respect patient confidentiality.
• Maintain information pertaining to hospital events, meetings and other general information.
• Monitor alarms (fire, weather, etc.) and communicate emergency occurrences in accordance with established policies. Prepare a report of occurrences as necessary.
• Monitor and announce codes, fire alarms and weather warnings.
• Perform overhead paging as required to impart information and locate individuals.

Job Requirements

Preferred

• Two (2) years switchboard experience in a hospital environment and entry level computer experience

Where You'll Work

CHI Health Nebraska Heart delivers leading-edge services to Nebraska and northern Kansas. Our network of offices and affiliated hospital-based clinics enables patients to receive timely care close to home. In addition, Nebraska Heart, located in southeast Lincoln, has dramatically reshaped the way in which patients receive care. Nebraska Heart continues to have the largest staff of experienced cardiology and vascular professionals in the area. Alongside the physicians is a dedicated team of advanced practice clinicians, nurses, technologists and staff; all committed to providing quality care and education to meet each patient’s needs during diagnosis, treatment and recovery.