Communications Rep

CHI Health Nebraska Heart; Lincoln (NE); On-site; USD 20,664,000 - 28,930,000; Full time

Job summary

CHI Health Nebraska Heart seeks a Communications Professional to serve as a dynamic, essential voice across all channels, ensuring clear, consistent, and compelling communication to engage stakeholders and uphold the brand. You will manage platforms, draft content, and support campaigns to improve messaging and reach while maintaining confidentiality and patient privacy.

Key duties include answering calls, transferring to the correct department or patient room, monitoring alarms and paging as

Qualifications

• Exceptional written and verbal communication.
• Technical proficiency with computer tools and systems.
• Meticulous attention to detail and adaptability.
• Proactive approach to engaging diverse audiences.

Responsibilities

• Answer the telephone system promptly, courteously, and transfer calls to the appropriate department or patient room.
• Provide patient room information to callers and visitors while protecting confidentiality.
• Maintain information regarding hospital events, meetings, and general information.
• Monitor alarms and communicate emergency occurrences per policy; prepare reports as needed.
• Monitor and announce codes, fire alarms, and weather warnings.
• Perform overhead paging to disseminate information and locate individuals.

Skills

Verbal communication

Written communication

Phone etiquette

Computer literacy

Tools

Basic computer systems

Job description

Job Summary and Responsibilities

As a Communications Professional, you will be a dynamic, essential voice, ensuring clear, consistent, and compelling communication across all channels to engage stakeholders and uphold our brand.
Every day, you will execute vital communication tasks, managing platforms, drafting content, and operating systems to ensure timely information dissemination. You'll also contribute to strategy by monitoring effectiveness and supporting campaigns to enhance messaging and reach.
To be successful in this role, you will possess exceptional written/verbal communication, technical proficiency with tools, meticulous attention to detail, adaptability, and proactivity, ensuring impactful connections with diverse audiences.

• Answer the telephone system console in a prompt, courteous and professional manner. Transfer callers to the appropriate department, individual, or patient room.
• Provide patient room information to callers and visitors in such a way as to respect patient confidentiality.
• Maintain information pertaining to hospital events, meetings and other general information.
• Monitor alarms (fire, weather, etc.) and communicate emergency occurrences in accordance with established policies. Prepare a report of occurrences as necessary.
• Monitor and announce codes, fire alarms and weather warnings.
• Perform overhead paging as required to impart information and locate individuals.

Job Requirements

Preferred

• Two (2) years switchboard experience in a hospital environment and entry level computer experience

Where You'll Work

CHI Health Nebraska Heart delivers leading-edge services to Nebraska and northern Kansas. Our network of offices and affiliated hospital-based clinics enables patients to receive timely care close to home. In addition, Nebraska Heart, located in southeast Lincoln, has dramatically reshaped the way in which patients receive care. Nebraska Heart continues to have the largest staff of experienced cardiology and vascular professionals in the area. Alongside the physicians is a dedicated team of advanced practice clinicians, nurses, technologists and staff; all committed to providing quality care and education to meet each patient’s needs during diagnosis, treatment and recovery.