Communications (PBX) Operator

Four Seasons Hotel and Residences New Orleans; New Orleans (LA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Discounted Accommodations

Generous Time Off

Free Employee Meals

Uniforms Laundered

Parking Discount

Job summary

Four Seasons Hotel and Residences New Orleans is seeking candidates for a Communications (PBX) Operator on the Reservations team to answer and direct phone calls, pages, and chat messages with warmth and efficiency. You will support Reservations tasks, assist guests, and uphold the high hospitality standards, while maintaining safety and professional conduct across shifts.

This full-time role requires English fluency and US work authorization, with opportunities for growth within our luxury

Qualifications

• Ability to read, write and speak English.
• Previous experience in a communications (PBX) role, preferably in luxury hotels.
• Ability to multi-task and display strong communication and organizational skills.
• Work authorization for the United States.

Responsibilities

• Answers phone inquiries politely and routes calls to proper extensions.
• Assists with Reservations tasks as needed.
• Handles guest interactions with hospitality and professionalism; resolves inquiries and requests.
• Responds to chat messages professionally and courteously.
• Works harmoniously with colleagues and supervisors.
• Monitors and responds to hotel safety emergencies professionally.
• Delivers wake-up calls, messages, and faxes promptly.

Skills

Communications PBX experience

English proficiency

Multi-tasking

US work authorization

Job description

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Riverfront luxury in one of America's most celebrated cities. Unlocking the authentic New Orleans, Four Seasons invites you to our landmark tower – a heritage icon with a central downtown location on the banks of the Mississippi River. Dine on innovative Louisiana cuisine, relax by our resort‑style pool, and plan your own private event at our 34th‑floor observation deck boasting NOLA’s best views.

About The Role

Four Seasons Hotel and Residences New Orleans is seeking candidates to join our Reservations team as a Communications (PBX) Operator. This role answers and directs phone calls, pages, and responds to chat messages in an efficient, courteous, and professional manner to achieve maximum customer satisfaction while complying with all Four Seasons' policies.

What You Will Do

• Answers phone inquiries in an efficient and friendly manner, using guest names when possible and routing calls to proper extensions.
• Assist with Reservations tasks as needed.
• Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with high‑speed Internet service, telephone and facsimile services, hotel services, hours of operations, key hotel personnel, in‑house events, directions, etc.
• Responds to all chat messages in a professional and courteous manner.
• Work harmoniously and professionally with co‑workers and supervisors.
• Monitors and responds to hotel fire control panel and emergency and safety situations in an efficient and professional manner.
• Accepts and delivers wake‑up calls, messages and facsimiles in a timely manner.

What You Bring

• Ability to read, write and speak English.
• Previous experience in a communications (PBX) role, preferably in luxury hotels and establishments.
• Ability to multi‑task and display strong communication and organizational skills.
• Work authorization for the United States.

What We Offer

• A Rewarding Work Culture, with mentoring, training and development opportunities
• Comprehensive Benefits package including a world class Medical, Dental, and Vision insurance program
• 401k participation with a company matching program after 30 days of employment
• Discounted Accommodations at Four Seasons Worldwide
• Comprehensive Time off Package including Vacation pay, Sick pay and 9 paid Holidays, including Mardi Gras
• Complimentary employee meals prepared by the Four Seasons Culinary Team
• Complimentary uniforms that are laundered by our housekeeping department
• Discounted parking near hotel
• And much more!

Schedule And Hours

• This is a full‑time position. Candidates must be able to work a minimum of 30 hours weekly. Candidates must also be able to work a flexible schedule including morning, evening, weekend and holiday shifts.

Four Seasons is an Equal Opportunity, Affinity Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal