Communications Operator, Switchboard/Answering Service (Full Time)

Benefis Health System; Great Falls (MT); On-site; USD 25,000 - 30,000; Full time

Job summary

Benefis Health System in Great Falls, MT, is seeking a customer service oriented individual to operate a computerized switchboard and route calls to the correct department. The role requires handling urgent situations with calm efficiency and following all system procedures.

Minimum requirements include a high school diploma and preferred six months in customer service and in office/call center settings, with knowledge of medical terminology. Starting wage is $17.86 per hour, non-exempt.

Qualifications

• High School diploma or equivalent.
• Six months experience in customer service preferred.
• Six months experience in an office and a call center environment preferred.
• Knowledge of medical terminology preferred.

Responsibilities

• Operates a computerized switchboard to process incoming calls and directs to appropriate department or location.
• Monitors and dispatches appropriate level of response to ensure safety when necessary.
• Performs all assigned duties and adheres to licensing board policies and Benefis Health System procedures.
• Works under pressure to meet deadlines in a dynamic environment.

Skills

Customer service

Call center

Medical terminology

Education

High School diploma

Job description

Benefis is one of Montana’s largest and premier health systems, and we are committed to providing excellent care for all, healing body, mind, and spirit. At Benefis, we work hard to support our employees in every aspect of their careers by offering outstanding benefits and compensation, state-of-the-art facilities, and multiple growth opportunities. The only thing missing is you!

Operates a computerized switchboard to process incoming calls, screens and extends calls to appropriate department, personnel, or location, including long distance and conference calls as needed. Monitors and dispatches appropriate level of response to ensure patient and employee safety when necessary for emergent situations. Demonstrates the ability to deal with pressure to meet deadlines, to be accurate, and to handle constantly changing situations. Demonstrates the ability to deal with a variety of people, deal with stressful situations, and handle conflict.

Will perform all job duties or job tasks as assigned. Will follow and adhere to all requirements, regulations and procedures of any licensing board or agency. Must comply with all Benefis Health System’s organization policies and procedures.

Education/License/Experience Requirements:

• High School diploma or equivalent
• Six months experience in customer service preferred
• Six months experience as an office and a call center environment preferred
• Knowledge of medical terminology preferred

Exemption Wage

Non-Exempt

Starting Wage

$17.86/hourly

Actual offered wage is based on applicable experience