Communications Operator, Switchboard/Answering Service (Full Time)

Benefis; Great Falls (MT); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Benefits

Job summary

Benefis Health System is seeking a Communications Operator to manage a computerized switchboard, route calls, and support patient and staff communications in a fast-paced hospital setting. The role emphasizes accurate call handling, urgency awareness, and teamwork with various departments.

The position requires a High School diploma or equivalent with six months of customer service or call center experience preferred, and knowledge of medical terminology is a plus.

Qualifications

• Minimum of six months experience in customer service preferred.
• Six months experience in an office and a call center environment preferred.
• Knowledge of medical terminology preferred.

Responsibilities

• Operates a computerized switchboard to process incoming calls and screens/distributes to the appropriate department.
• Monitors and dispatches responses to ensure safety for emergencies as needed.
• Performs duties as assigned and adheres to policies and procedures.

Skills

Customer service

Call center

Medical terminology

Education

High School diploma or equivalent

Job description

## Communications Operator, Switchboard/Answering Service (Full Time)Applylocations: Great Falls, MTtime type: Part timeposted on: Posted 2 Days Agojob requisition id: JR106222**Benefis is one of Montana’s largest and premier health systems, and we are committed to providing excellent care for all, healing body, mind, and spirit. At Benefis, we work hard to support our employees in every aspect of their careers by offering outstanding benefits and compensation, state-of-the-art facilities, and multiple growth opportunities. The only thing missing is you!** Operates a computerized switchboard to process incoming calls, screens and extends calls to appropriate department, personnel, or location, including long distance and conference calls as needed. Monitors and dispatches appropriate level of response to ensure patient and employee safety when necessary for emergent situations. Demonstrates the ability to deal with pressure to meet deadlines, to be accurate, and to handle constantly changing situations. Demonstrates the ability to deal with a variety of people, deal with stressful situations, and handle conflict.Will perform all job duties or job tasks as assigned. Will follow and adhere to all requirements, regulations and procedures of any licensing board or agency. Must comply with all Benefis Health System’s organization policies and procedures.**Education/License/Experience Requirements:*** High School diploma or equivalent* Six months experience in customer service preferred* Six months experience as an office and a call center environment preferred* Knowledge of medical terminology preferred**Exemption Wage**Non-Exempt**Starting Wage**$17.86/hourly### *Actual offered wage is based on applicable experience*### WelcomeThe professional team members at Benefis bring their passion and skills to work every day, providing exceptional care for each patient. Joining the Benefis community gives you the chance to build a rewarding career as part of Montana’s premier health system.### About UsThis is your opportunity to be part of an exceptional health system in a state that is well known for its beautiful four seasons and outdoor lifestyle. While enjoying the last best place, you’ll have the added benefit of having access to Benefis Health System, one of the state’s most modern and progressive healthcare facilities with 500+ beds and over 308 employed medical staff members representing more than 40 specialties. Our state-of-the-art facilities and cutting-edge technologies make Benefis an exceptional working environment.