Outpatient Patient Service Representative, Northwest Clinic (Full Time) *Shift Differentials*

Benefis Health System; Great Falls (MT); On-site; USD 21,000 - 30,000; Full time

Job summary

Benefis Health System is seeking a dedicated customer service professional to perform front-office duties in a medical office setting. You will handle patient interactions, scheduling, and billing tasks while maintaining accuracy under pressure.

The role requires a high school diploma, at least two years of medical office experience, and familiarity with health insurance and billing. Wage starts at $18.64 per hour with flexible shifts and occasional weekends.

Qualifications

• High School Graduate or Equivalent.
• Minimum of two (2) years medical office experience preferred.
• Previous experience with health insurance and patient billing preferred.
• Completion of medical terminology course required within 30 days of hire/transfer.
• Completion of Clarivate Patient Access II Education Packet within 3 months of hire/transfer.

Responsibilities

• Performs customer service functions in the medical office setting.
• Demonstrates ability to work under pressure to meet deadlines and handle changing situations.
• Follows and adheres to all licensing requirements, policies, and procedures of Benefis Health System.

Skills

Medical office experience

Customer service under pressure

Health insurance knowledge

Medical terminology

Education

High School Diploma or equivalent

Job description

Benefis is one of Montana’s largest and premier health systems, and we are committed to providing excellent care for all, healing body, mind, and spirit. At Benefis, we work hard to support our employees in every aspect of their careers by offering outstanding benefits and compensation, state-of-the-art facilities, and multiple growth opportunities. The only thing missing is you!

Schedule Overview

• Business Hours : Monday - Friday (7am-7pm), Weekends (9am-6:30pm)
• Variable shifts: Opening, mid, and closing shifts (4 - 10 hour shifts/week)
• Weekend rotation: Generally every 4th weekend
• Holidays: Approximately 1–2 holidays per year
• Flexibility: Schedule may vary based on clinic needs

Performs customer service functions in the medical office setting.

Demonstrates the ability to deal with pressure to meet deadlines, to be accurate, and to handle constantly changing situations. Demonstrates the ability to deal with a variety of people, deal with stressful situations, and handle conflict.

Will perform all job duties or job tasks as assigned. Will follow and adhere to all requirements, regulations and procedures of any licensing board or agency. Must comply with all Benefis Health system organization policies and procedures.

Education/License/Experience Requirements:

• High School Graduate or Equivalent
• Minimum of two (2) years medical office experience preferred.
• Previous experience with health insurance and patient billing preferred.
• Completion of medical terminology course required within 30 days of hire/transfer.
• Completion of Clarivate Patient Access II Education Packet within 3 months of hire/transfer.

Exemption Wage

Non-Exempt

Starting Wage

$18.64/hourly

Actual offered wage is based on applicable experience