Telephone Operator

Kaiser Permanente; Wailuku (HI); On-site; USD 25,000 - 39,000; Full time

Job summary

Kaiser Permanente is seeking a dedicated Communications Operator to manage telephone switchboard, paging, and support tasks across the campus. You will relay calls, provide information, and assist in coordinating with staff during and after hours.

The role requires strong customer service in a high-volume environment, basic typing, and familiarity with word processing and intranet applications. High school diploma or GED is required.

Qualifications

• Customer service experience in a high volume environment.
• Proficient typing and data entry skills.
• Strong word processing and intranet PC applications.
• Active listening and caller needs comprehension.

Responsibilities

• Operate telephone/switchboard and paging systems, directing calls after hours.
• Provide back-up information services and courtesy calls to campus customers.
• Handle clerical tasks: word processing, filing, photocopying, update on-call schedules.
• Log complaints and notify supervisor; relay problems to appropriate areas.
• Process alarms and emergency codes and page relevant staff or vendors.

Skills

Customer service

Active listening

Typing

Word processing

Education

High school diploma or GED

Job description

Job Summary:

Under direct supervision, performs variety of communication functions including, but not limited to, operating telephone/switchboard/paging systems, issuing paging equipment, clerical duties and providing technical support; collaborates with other staff members both within and outside department in accomplishing of own job duties as well as to assist others in accomplishing theirs; serves as team player and role model.

Essential Responsibilities:

• Performs duties of telephone/switchboard operator. Receives, directs, scans, and relays routine and emergency calls/pages to appropriate areas and individuals before, during, and after hours.Provides back-up information services to customers on campus when information desk is closed; provides courtesy calls. Processes local and long distance outgoing calls and performs overhead paging in a professional manner.
• Performs clerical duties which include word processing, filing, and photocopying in support of departmental needs. Maintainsand updates on-call schedules and works with the Medical Staff Office to maintain a list of physicians personal telephone numbers. Works with IT to maintain the Telephone Directory and updates and compiles new and/or additional telephone/pager listings.
• Notifies appropriate areas of problems or issues that occur. Notifies supervisor when problems occur. Logs complaints/issues in daily journal; refers problems/special calls to supervisor.
• Processes all alarms and emergency codes and pages; notified affected staff and/or external agencies/vendors.
• Responsible for contacting other persons as may be required to on-call schedule and/or procedure.
• Demonstrates knowledge, skills, and abilities necessary to provide culturally sensitive care and/or service.
• Performs other duties and accepts responsibility as assigned.

Basic Qualifications:

Experience

• Minimum one (1) year communications operator or related experience within two years.

Education

• High school diploma or General Education Diploma (GED).

License, Certification, Registration

• N/A

Additional Requirements:

• Customer service experience in a high volume environment.
• Basic clerical skills.
• Ability to actively listen and comprehend callers requests.
• Basic typing skills.
• Demonstrated knowledge of and skill in word processing and intranet PC applications.

Preferred Qualifications:

• Knowledge of medical terminology.
• 10-key by touch.