Communications Operator, Bilingual

RWJBarnabas Health; Mountainside (NJ); On-site; USD 24,000 - 29,000; Full time

Benefits offered by this job

PTO

Medical Insurance

Dental Insurance

Vision Insurance

Retirement Plans

Disability Insurance

Life Insurance

Tuition Reimbursement

HSA/FSA

Wellness Programs

Voluntary Benefits

Partner Discounts

Job summary

RWJBarnabas Health in Mountainside, NJ is seeking a Communications Operator fluent in English and Spanish to manage the hospital's telephone console, paging system, and daily communications with patients, visitors, physicians, staff and departments.

The role supports accurate information, courteous service, and adherence to hospital policies while handling multiple calls in a fast-paced environment. Day shift, 40 hours per week; HS diploma required.

Qualifications

• High School Diploma or equivalent required.
• Fluent in English and Spanish strongly preferred.
• Previous telephone operator experience preferred, but strong communication and customer service skills with willingness to learn will be considered.

Responsibilities

• Provide telephone console coverage and answer calls promptly and courteously.
• Relay calls to individuals and departments throughout the hospital.
• Operate the public address paging system and make authorized announcements.
• Answer routine questions per hospital policies and refer questions as needed.
• Review daily schedules to provide accurate information.
• Maintain and update the alphanumeric employee listing monthly.
• Familiarize with internal and external disaster plans.
• Perform miscellaneous communications, clerical, and receptionist duties.
• Support other communication-related duties as assigned by management.

Skills

Bilingual EN/ES

Telephone operator

Customer service

Education

High School Diploma or equivalent

Job description

Communications Operator, Bilingual

Req #: 0000267097

Category: Clerical / Administrative

Status: Full-Time

Shift: Day

Facility: Childrens Specialized Hosp

Department: Information Technology

Pay Range: $17.67 - $21.20 per hour

Location: 150 New Providence Rd, Mountainside, NJ 07092

Job Title: Communications Operator

Location: Mountainside (MTN)

Department Name: Information Technology

Req #: 0000267097

Status: Hourly

Shift: Day

Pay Range: $17.67 - $21.20 per hour

Pay Transparency:

The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey.

The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

As a Communications Operator, you'll serve as an important connection point for patients, visitors, physicians, staff, and departments throughout the hospital. You'll operate the telephone console and public address paging system, provide accurate information, and support daily hospital communications while maintaining a courteous and professional experience.

As a Communications Operator, a typical day might include:

• Providing telephone console coverage and answering incoming calls promptly and courteously.
• Relaying calls to individuals and departments throughout the hospital.
• Operating the public address paging system to page requested individuals and make authorized announcements.
• Answering routine questions from callers and visitors according to hospital policies and referring questions to the appropriate individual when needed.
• Reviewing daily schedules, programs, and activities to remain informed and provide accurate information.
• Maintaining and updating the alphanumeric employee listing each month.
• Remaining familiar with the hospital's internal and external disaster plans.
• Performing miscellaneous hospital communications, clerical, and receptionist responsibilities.
• Supporting other communication-related duties as assigned by management.

This role might be for you if:

• You communicate clearly and professionally with patients, visitors, physicians, and staff.
• You are comfortable managing multiple calls and requests in a fast-paced environment.
• You provide courteous and helpful service while maintaining composure.
• You are bilingual in English and Spanish.
• You are comfortable following established hospital policies and procedures.
• You can use good judgment when determining when to answer questions and when to refer them to the appropriate individual.
• You are attentive to detail and able to maintain accurate information and records.
• You are willing to learn hospital communication systems and procedures.

To be considered for this opportunity, you must have a High School Diploma or equivalent. Fluent in English and Spanish is strongly preferred. Previous experience as a telephone operator is preferred, but candidates who demonstrate strong communication and customer service skills and a willingness to learn will be considered.

Schedule: Day shift, 9:00am-5:30pm, Full-Time 40 hours per week.

At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees physical, emotional, social, and financial health.

• Paid Time Off (PTO)
• Medical and Prescription Drug Insurance
• Dental and Vision Insurance
• Retirement Plans
• Short & Long Term Disability
• Life & Accidental Death Insurance
• Tuition Reimbursement
• Health Care/Dependent Care Flexible Spending Accounts
• Wellness Programs
• Voluntary Benefits (e.g., Pet Insurance)
• Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!

RWJBarnabas Health is an Equal Opportunity Employer