Computer Operator

RWJBarnabas Health; Oceanport (NJ); On-site; USD 29,000 - 43,000; Full time

Benefits offered by this job

PTO

Medical & Prescription Insurance

Dental & Vision Insurance

Retirement Plans

Short & Long Term Disability

Life & AD Insurance

Tuition Reimbursement

Wellness Programs

Voluntary Benefits

Employee Discounts

Job summary

RWJBarnabas Health is seeking a Computer Operator to monitor and operate enterprise technology systems across our 24/7 IT environment. You will help monitor data centers, infrastructure rooms, and operational alerts while assisting with incident response and documentation.

The role requires following SOPs, triaging incidents, and maintaining accurate records. A high school diploma and 0–2 years in IT operations are preferred, with opportunities to grow in a dynamic healthcare IT setting.

Qualifications

• High school diploma or equivalent.
• 0-2 years of IT operations experience in operations/technical support.
• Basic understanding of IT infrastructure concepts including networks, servers, applications, and monitoring systems.
• Ability to follow documented procedures, SOPs, and runbooks.
• Strong communication, organization, and attention-to-detail skills.
• Ability to manage multiple priorities in a fast-paced IT operations environment.

Responsibilities

• Monitor enterprise systems, servers, networks, applications, data centers, and environmental alerts.
• Review operational alerts, triage, and escalate incidents as needed.
• Create and update ServiceNow tickets, operational logs, and shift turnover reports.
• Follow SOPs, runbooks, workflows, and escalation procedures.
• Communicate with IT teams, vendors, leadership during incidents.
• Support incident response activities and operational coordination.
• Perform operational walkthroughs to identify infrastructure, environmental, or security concerns.
• Assist with account, access, service requests, and other operational tasks in ServiceNow.
• Maintain awareness of maintenance, incidents, outages, and outstanding issues.
• Provide clear shift turnover to ensure continuity in 24/7 IT operations.

Skills

IT operations

Troubleshooting

Documentation

Communication

24/7 operations

Education

High school diploma or equivalent

Tools

ServiceNow

Entuity

Monitoring platforms

Windows Server

Linux/Unix

VMware

Citrix

Active Directory

PowerShell

AWS

Azure

NetScaler

F5

Job description

Computer Operator

Req #: 0000264209

Category: Information Technology and Systems / Clinical Informatics

Status: Full-Time

Shift: Night

Facility: RWJBarnabas Health Corporate Services

Department: IT&S Data Center Operations

Pay Range: $21.69 - $30.64 per hour

Location: 2 Crescent Place, Oceanport, NJ 07757

Job Title: Computer Operator

Location: System Business Office

Department Name: IT&S Data Center Operations

Req #: 0000264209

Status: Hourly

Shift: Night

Pay Range: $21.69 - $30.64 per hour

Pay Transparency: The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey.

The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

The Computer Operator supports the day-to-day monitoring and operation of enterprise technology systems across RWJBarnabas Health. This position helps monitor systems, infrastructure, Technology Rooms, data centers, and operational alerts while assisting with incident response and maintaining accurate operational documentation.

Working within a 24/7/365 IT operations environment, the Computer Operator helps ensure issues are identified, documented, communicated, and escalated appropriately to support reliable technology operations across the organization.

As a Computer Operator, a typical day may include:

• Monitoring enterprise systems, servers, networks, applications, data centers, Technology Rooms, and environmental alerts
• Reviewing operational alerts and performing initial triage and escalation of incidents, outages, and system issues
• Creating and updating ServiceNow tickets, operational logs, shift turnover reports, and other IT operations documentation
• Following established SOPs, runbooks, workflows, and escalation procedures
• Communicating with IT teams, vendors, leadership, and service lines during incidents and operational events
• Supporting incident response activities, operational bridge calls, and enterprise IT coordination efforts
• Performing operational walkthroughs and identifying infrastructure, environmental, or security concerns
• Supporting account, access, service request, and other operational activities through ServiceNow
• Maintaining awareness of scheduled maintenance, active incidents, outages, and outstanding operational issues
• Providing clear shift turnover to ensure continuity within the 24/7 IT operations environment

This Role Might Be For You If

• You are interested in building your career in IT operations, infrastructure, technical support, or data center operations
• You enjoy troubleshooting and learning how enterprise technology systems work
• You are comfortable monitoring multiple systems and responding to alerts in a fast-paced environment
• You are organized, detail-oriented, and able to follow documented technical procedures
• You communicate clearly and know when to escalated an issue for additional support
• You are comfortable working within a 24/7/365 operational environment

To Be Considered for the Computer Operator position, you must have:

• High school diploma or equivalent
• 0-2 years of experience in IT operations, help desk, technical support, or a related operational environment
• Basic understanding of IT infrastructure concepts, including networks, servers, applications, and monitoring systems
• Ability to follow documented procedures, SOPs, runbooks, and operational workflows
• Strong communication, organization, and attention-to-detail skills
• Ability to manage multiple priorities within a fast-paced IT operations environment

Preferred Qualifications:

• Coursework or training in Information Technology, Computer Science, Information Systems, or a related technical field
• CompTIA A+ and/or CompTIA Network+ certification
• Experience with ServiceNow, Entuity, monitoring platforms, dashboards, or reporting tools
• Familiarity with Windows Server/Desktop and/or Linux/Unix
• Exposure to VMware, Citrix, Active Directory, or enterprise networking
• Exposure to PowerShell, AWS, Azure, or other cloud technologies
• Familiarity with load balancing technologies such as NetScaler or F5
• Exposure to converged or hyper-converged infrastructure

Why You'll Love Working With Us

At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees' physical, emotional, social, and financial health.

• Paid Time Off (PTO)
• Medical and Prescription Drug Insurance
• Dental and Vision Insurance
• Retirement Plans
• Short & Long Term Disability
• Life & Accidental Death Insurance
• Tuition Reimbursement
• Health Care/Dependent Care Flexible Spending Accounts
• Wellness Programs
• Voluntary Benefits (e.g., Pet Insurance)
• Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!

Choosing RWJBarnabas Health!

RWJBarnabas Health is the premier health care destination providing patient-centered, high-quality academic medicine in a compassionate and equitable manner, while delivering a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.

RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey, whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.

Equal Opportunity Employer

RWJBarnabas Health is an Equal Opportunity Employer