Communications Manager

C&W Services (S); Santa Clara (CA); On-site; USD 90,000 - 130,000; Full time

Job summary

Cushman & Wakefield is seeking a Communications Manager to lead communications and project coordination for workplace change initiatives on a global client portfolio. The role focuses on driving faster adoption, higher utilization, and greater proficiency of changes impacting employees.

The role partners with Workplace Strategy and Change Management teams to design engaging communications and ensure timely delivery across multiple sites, including office relocations, renovations, expansions, and

Qualifications

• Bachelor's degree in Communications, Journalism, Marketing, HR, Organization Development, Psychology or related field preferred.
• Between 7-10+ years employee communications, change communications, corporate communications, project communications, or consulting communication experience.
• Demonstrated experience managing multiple initiatives and complex stakeholder review processes in a fast-paced environment; experience working in a global organization is a plus.
• Excellent writing, editing and proofreading skills and ability to write across a wide variety of formats.
• High emotional intelligence, excellent interpersonal communication, leadership, and relationship-building skills.
• Cultural sensitivity and proven effectiveness in global, remote environments with diverse teams.
• Experience with large-scale organizational change efforts.
• Acute business acumen and understanding of organizational issues and challenges.
• Ability to clearly articulate messages to a variety of audiences.
• Ability to establish and maintain strong relationships.
• Ability to influence others and move toward a common vision or goal.
• Flexible and adaptable; able to work in ambiguous situations.
• Resilient and tenacious with a propensity to persevere.
• Forward-looking with a holistic approach.
• Organized with a natural inclination fo

Responsibilities

• Lead the communications planning and program workplace change initiatives as part of an overall change management strategy for a global client.
• Support and partner with the Workplace Strategy and Change Management team to create and implement effective communications and engagement activities as part of the overall change management strategies to ensure successful and lasting change.
• Gather and validate information from client stakeholders, project managers, site leads and cross-functional partners.
• Manage stakeholder review and approval cycles, reconcile feedback, maintain version control and coordinate final delivery.
• Identify missing information, unresolved decisions, dependencies and risks that could affect communications or project timelines.
• Advise client stakeholders on communications timing, sequencing, audience needs, message content and delivery channels.
• Identify, analyze, prepare risk mitigation tactics and identify and support the management of anticipated resistance as part of the overall workplace change management program.
• Consult and coach project teams, as needed and support and engage senior leaders.
• Support training efforts, as needed.
• Evaluate and ensure user readiness.
• Track and report issues.
• Define and measure success metrics and monitor change progress.
• Participate in the development of presentation materials; ensuring the final product is clear, succinct, delivers a powerful message and addresses client questions and goals.
• Create materials using Microsoft PowerPoint, Excel, and other applicable presentation tools.
• Manage project time and respond to team requests in a timely manner, meeting all team and project deadlines.
• Participate actively in the research and development of white papers and industry reports.
• Seek out and suggest ways to apply new industry tools/technology to current projects.
• This role supports a global portfolio and may periodically require flexibility outside of standard local working hours.
• This role is required to be on-site 4 days per week in the client office with the potential of 15 - 20% travel at times.
• Other job duties as assigned i.e. creation of and / or updating microsites.

Skills

Writing & editing

Interpersonal communication

Leadership

Relationship building

Change management

Global/remote collaboration

Stakeholder management

Adaptability

Education

Bachelor's degree in Communications/related field

Real estate experience (preferred)

Tools

PowerPoint

Excel

Job description

Job Title

Communications Manager

Job Description Summary

The Communications Manager will play a key role on the dynamic and high-achieving Strategic Consulting team at Cushman & Wakefield. This person will lead communications and related project coordination focused on the people side of change - primarily focused on workplace initiatives embedded in the overall workplace change management program for a C&W client, including but not limited to office relocations, renovations, expansions, consolidations, closures and organizational integrations. The Communications Manager will create communications and engagement opportunities that help to drive faster adoption, higher utilization and greater proficiency of the changes that impact employees in the organization.

Job Description

This role entails leading communications and related project coordination focused on the people side of change - primarily focused on workplace initiatives embedded in the overall workplace change management program for a C&W client, including but not limited to office relocations, renovations, expansions, consolidations, closures and organizational integrations. The Communications Manager will create communications and engagement opportunities that help to drive faster adoption, higher utilization and greater proficiency of the changes that impact employees in the organization.

Principal Responsibilities

• Lead the communications planning and program workplace change initiatives as part of an overall change management strategy for a global client
• Support and partner with the Workplace Strategy and Change Management team to create and implement effective communications and engagement activities as part of the overall change management strategies to ensure successful and lasting change.
• Gather and validate information from client stakeholders, project managers, site leads and cross-functional partners
• Manage stakeholder review and approval cycles, reconcile feedback, maintain version control and coordinate final delivery.
• Identify missing information, unresolved decisions, dependencies and risks that could affect communications or project timelines
• Advise client stakeholders on communications timing, sequencing, audience needs, message content and delivery channels
• Identify, analyze, prepare risk mitigation tactics and identify and support the management of anticipated resistance as part of the overall workplace change management program
• Consult and coach project teams, as needed and support and engage senior leaders
• Support training efforts, as needed
• Evaluate and ensure user readiness
• Track and report issues
• Define and measure success metrics and monitor change progress
• Participate in the development of presentation materials; ensuring the final product is clear, succinct, delivers a powerful message and addresses client questions and goals
• Create materials using Microsoft PowerPoint, Excel, and other applicable presentation tools
• Manage project time and respond to team requests in a timely manner, meeting all team and project deadlines
• Participate actively in the research and development of white papers and industry reports
• Seek out and suggest ways to apply new industry tools/technology to current projects
• This role supports a global portfolio and may periodically require flexibility outside of standard local working hours
• This role is required to be on-site 4 days per week in the client office with the potential of 15 - 20% travel at times
• Other job duties as assigned i.e. creation of and / or updating microsites

Knowledge and Experience

• Bachelor's degree in Communications, Journalism, Marketing, HR, Organization Development, Psychology or related field preferred; real estate experience is a plus
• Between 7-10+ years employee communications, change communications, corporate communications, project communications, or consulting communication experience
• Demonstrated experience managing multiple initiatives and complex stakeholder review processes in a fast-paced environment; experience working in a global organization is a plus
• Excellent writing, editing and proofreading skills and ability to write across a wide variety of formats
• High emotional intelligence, excellent interpersonal communication, leadership, and relationship-building skills
• Cultural sensitivity and proven effectiveness in global, remote environments with diverse teams
• Experience with large-scale organizational change efforts
• Acute business acumen and understanding of organizational issues and challenges
• Ability to clearly articulate messages to a variety of audiences
• Ability to establish and maintain strong relationships
• Ability to influence others and move toward a common vision or goal
• Flexible and adaptable; able to work in ambiguous situations
• Resilient and tenacious with a propensity to persevere
• Forward-looking with a holistic approach
• Organized with a natural inclination fo