Internal HR Communications Consultant

Communications Collaborative; Boston (MA); On-site; USD 70,000 - 110,000; Full time

Job summary

Communications Collaborative in Boston is seeking a Business Line Communications Consultant for a 12+ month contract onsite 1-2 days per week. You will partner with senior leadership, HR Business Partners, and business leaders to craft communications around change, operating model shifts, and employee impact.

The ideal candidate has deep experience in complex, regulated environments and a proven ability to translate strategic decisions into clear, timely messages for employees, leaders, and

Qualifications

• Experience in business-line communications or strategic internal communications.
• Experience partnering with senior leaders and HR leadership.
• Experience communicating organizational changes that affect employees, teams, structures, or operations.

Responsibilities

• Partner with senior leadership and HR Partners on sensitive employee communications.
• Support communications related to operating model changes and strategic direction.
• Translate complex decisions into clear, concise employee messages.
• Advise leaders on communication strategy, timing, risks, and audience considerations.
• Prepare written communications: leadership messages, FAQs, memos, and presentations.
• Collaborate with leaders to ensure communications align with decisions and employee impact.

Skills

Business-line communications

Employee communications

Change communications

Strategic internal communications

Job description

One of our best clients is looking to hire a Business Line Communications Consultant. This is a long-term contract (12 months+) and requires working onsite in Boston 1-2 days per week. The Business Line Communications Consultant will partner closely with senior leadership, HR Business Partners, and business leaders to develop and execute communications related to organizational change, strategic direction, operating model transformation, and changes impacting employees.

This individual will serve as a trusted communications partner and advisor, helping leaders navigate complex and sometimes sensitive business decisions and translate those decisions into clear, confident, and thoughtful communications for employees. The ideal candidate has experience operating in complex, highly regulated or highly structured environments—such as financial services, healthcare, or similarly complex industries—and has demonstrated experience communicating through significant organizational or business change.

Key Responsibilities:

• Partner directly with senior leadership and HR Business Partners on sensitive employee and organizational communications.
• Support communications related to operating model transformation, organizational structure, strategic direction, and business changes.
• Translate complex business decisions into clear, concise, and appropriate communications for impacted audiences.
• Advise leaders on communication strategy, timing, sequencing, audience considerations, risks, and potential employee impact.
• Key audiences and stakeholders
• Communication timing and sequencing
• Appropriate communication channels
• Key messages and talking points
• Anticipated questions and answers
• Potential risks and considerations
• Prepare written communications, including leadership messages, employee communications, FAQs, talking points, memos, presentations, and related materials.
• Work closely with business leaders and HR partners to ensure communications are aligned with organizational decisions and employee considerations.
• Help leaders communicate difficult or sensitive decisions with confidence, clarity, and professionalism.
• Ask the right questions and proactively identify communication risks before announcements are made.
• Provide counsel to leaders on how to position business decisions appropriately without being defensive or unnecessarily apologetic.
• Serve as a trusted advisor who can confidently represent communication best practices in senior-level discussions.
• Support leaders during periods of significant change and help ensure employees understand what is changing, why it is changing, and what it means for them.
• Potentially participate in sensitive leadership discussions and provide communications guidance in real time.

Ideal Background:

The ideal candidate will have:

• Experience in business-line communications, employee communications, change communications, or strategic internal communications.
• Demonstrated experience partnering closely with senior business leaders and HR leadership.
• Experience communicating organizational changes that affect employees, teams, structures, or business operations.
• Experience supporting communications during challenging or transformational periods.
• Experience in environments where business decisions can have significant employee impact.
• Strong business acumen and the ability to quickly understand complex organizational issues.
• Excellent judgment and the ability to identify the right questions, risks, audiences, and communication approaches.
• Confidence working with senior leaders and the ability to hold their own in high-level discussions.
• Strong written and verbal communication skills.
• Ability to work independently and hit the ground running in a fast-moving environment.
• Ability to handle highly sensitive and confidential information with discretion.

Preferred Experience:

Experience within financial services, healthcare, or another complex/highly regulated industry is preferred, particularly where the candidate has been involved in:

• Organizational transformation
• Restructuring or organizational design
• Strategic business changes
• Workforce-related communications
• Leadership communications
• Change management and change communications

Writing Requirements:

Strong writing ability is an important component of the role. The successful candidate should be comfortable developing:

• Executive communications
• Employee announcements
• FAQs
• Memos
• Presentations
• Change communication materials
• Other internal communications related to business transformation

*Writing samples are required as part of the evaluation process.

Working Style:

The successful candidate should be:

• Confident and credible with senior leaders
• Strategic but highly hands-on
• Comfortable operating in sensitive and ambiguous situations
• A strong business partner rather than solely a communications specialist
• Able to challenge and advise leaders appropriately
• Comfortable making recommendations and exercising sound judgment
• Discreet and trustworthy
• Able to move quickly and operate with a high degree of independence