Communications Manager

Paycom; Euless (TX); On-site; USD 60,000 - 90,000; Full time

Job summary

Paycom is seeking an experienced operations leader to direct and coordinate the prayer center’s phone operations in support of LOI’s ministry. You will supervise supervisory staff, manage budgeting, and collaborate with vendors to ensure efficient service delivery and prayer outreach.

The role requires strong leadership, exceptional communication, and the ability to develop processes that boost professionalism and morale while handling reports and strategy meetings.

Qualifications

• Type at least 45 words per minute.
• Proficiency in Microsoft Word and Excel.
• Excellent listening and comprehension skills.
• Possess high quality customer service skills.
• Excellent oral and written communications skills.
• Ability to delegate responsibilities and work.
• Possess strong leadership, management skills, and strong people skills.
• Ability to operate computer and phone simultaneously.
• Exercise good judgment.
• Ability to problem solve, prioritize, plan, and take initiative.

Responsibilities

• Create, develop, and organize the phone center to meet the needs and ministry of LOI.
• Work with staff on overall direction of the daily operation of the phone center.
• Develop a program of professionalism, efficiency, and positive attitude to meet needs of viewers and donors.
• Prepare and submit a quarterly departmental budget to ministry management.
• Oversee the work of outside services and vendors.
• Produce and develop reports for internal and external needs.
• Meet with staff to share positive reports and testimonies.
• Lead department leadership team and motivate staff.

Skills

Typing 45 wpm

MS Word

MS Excel

Listening skills

Customer service

Oral & written communication

Leadership

People skills

Delegation

Problem solving

Operating computer & phone

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Job description

SUMMARY:Responsible for directing and coordinating activities of the prayer center, and supervising subordinate supervisors.ESSENTIAL DUTIES & RESPONSIBILITIES:General:Create, develop, and organize the phone center to meet the needs and ministry of LOI.Work with staff on overall direction of the daily operation of the phone center.Develop a program of professionalism, efficiency, and positive attitude to meet the needs of the problems, pain, and hurts of viewers and donors.Make recommendations to upper management for improvements, changes, and growth opportunities within the department.Prepare and submit a quarterly departmental budget to ministry management.Administer all approved budget matters according to the ministry guidelines.Oversee the progressive evaluation of each staff member at their review periods.Represent the department at strategy meetings as requested by management.Oversee the work of outside services.Produce and develop various reports as assigned for internal and external needs.Work closely with outside vendors and clients.Be available to return calls daily to those needing special help and prayer.Keep department staff on a high spiritual level of service and ministry.Plan, organize, and hold regular prayer and devotional timesMeet with staff, as needed, to share positive reports, victories, and testimonies.Leadership:Help prayer partners understand and carry out the policies of the employee handbook, as well as the special policies and procedures of the department handbook.Inform staff of all events, activities and program changes within the ministry.Develop and maintain a spirit of high morale and motivation within the department.Communicate effectively and compassionately with staff.Organize and manage department leadership team.Be available to employees.Personnel:Interview and recommend the hiring and dismissal of staff to Human Resources.Coordinate with supervisor’s and team leaders to properly staff the phone center.Develop efficiency goals with trainer.Monitor daily reports on staff attendance, absentees, illness, and tardiness.Enforce policies and take corrective action when needed.Review and approve staff timesheets.Develop and appoint staff to various positions of leadership within the department.Advise and update staff concerning employee issues and problems, e.g. FMLA, etc.Operations/Supervisory:Mentor the supervisors, team leaders, quality control, and trainers in their duties.Organize and develop activities to improve efficiency of the department.Create work schedules needed for additional hours, holidays, vacations, and emergencies.Manage two subordinate supervisors.Ensure overall direction, coordination, and evaluation among units.Carry out responsibilities according to the organization’s policies and applicable laws.QUALIFICATIONS:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required:Type at least 45 words per minute.Microsoft Word and Excel proficiency.Excellent listening and comprehension skills.Possess high quality customer service skills.Excellent oral and written communications skills.Ability to delegate responsibilities and work.Possess strong leadership, management skills, and strong people skills.Ability to operate computer and phone simultaneously.Exercise good judgment.Ability to problem solve, prioritize, plan, and take initiative.EDUCATION and/or EXPERIENCE:High school diploma or general education degree (GED).LANGUAGE SKILLS:Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to effectively present information in one-on-one situations to co-workers.REASONING ABILITY:Ability to understand and carry out written, verbal, and demonstrated instructions.Ability to deal with problems involving a few concrete variables in standardized situations.Work alone and as part of a team.Perform repetitive work.Be vigilant and concentrate.MATHEMATICAL SKILLS:Ability to add, subtract, multiply and divide in all units of measurement, using whole numbers, commons fractions, and decimals. Ability to compute rate, ratio, percent, and to chart and interpret bar graphs.PHYSICAL DEMANDS:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:Physical activity includes, but is not limited to: opening, pulling, pushing, reaching above shoulder, reaching below waist, reaching waist to shoulder; repetitive motion wrist, hands, arms, and/or fingers when using computer; standing, walking, stooping, and kneeling.Required to sit much of the day; occasionally required to stand.Occasionally lift and/or move up to 25 pounds.Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and ability to focus.WORK ENVIRONMENT:The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job:Occasionally exposed to moving mechanical parts.The noise level in the work environment is usually moderate.