Communications Insights & Analytics, Vice President

Citigroup; Irving (TX); Vor Ort; USD 180.000 - 240.000; Vollzeit

Zusammenfassung

Citigroup is seeking a Vice President of Communications Insights & Analytics to lead measurement programs and analytics across a global organization. The role partners with senior leaders and external vendors to drive data-driven decisions, optimize media intelligence, and leverage AI to improve reporting and insights.

The position combines strategic thinking with hands-on, technology-forward execution, guiding dashboards, data storytelling, and executive-level presentations while navigating a

Qualifikationen

• Bachelor's degree and 5+ years in communications, media intelligence, measurement or analytics.
• Ability to design measurement strategies and translate data into insights.
• Interest and understanding of AI, automation, and emerging technologies in communications.

Aufgaben

• Design and implement measurement strategies embedding data-informed decisions.
• Identify opportunities using AI and automation to optimize reporting and efficiency.
• Develop dashboards and translate data into narratives for leadership.
• Prepare strategic insights and recommendations for senior executives.
• Oversee vendor relationships, contracts, and performance.
• Drive platform adoption and enablement across teams.
• Continuously improve tools, workflows, and user experience.
• Lead complex, global initiatives across time zones with cross-functional teams.

Kenntnisse

Strategic thinking

Data insights

Executive storytelling

AI & automation

Leadership

Cross-functional collaboration

Project management

Global stakeholder engagement

Independent execution

Ausbildung

Bachelor's degree in communications, marketing, business, or data analytics

Tools

Meltwater

Signal AI

Sprinklr

Tableau

Jobbeschreibung

The Vice President of Communications Insights & Analytics is a key member of the Communications Operations & Business Management team. This individual will work closely with senior leaders, communications teams, external partners and vendors to develop and manage programs that strengthen communications measurement and analytics across the global organization.

The successful candidate will combine strategic thinking with a hands-on, technology-forward approach. They will help communications teams develop effective measurement strategies, maximize the value of media intelligence and analytics platforms, and identify opportunities to use AI and automation to improve reporting, generate insights and increase efficiency. The role requires someone who can operate independently, navigate a complex global organization and translate data into clear, actionable recommendations for senior leaders.

Responsibilities

• Strategic Measurement & Frameworks: Partner with Communications leadership and global teams to design and implement measurement strategies that embed data-informed decision-making and clearly demonstrate program reach, impact, and effectiveness.
• AI & Technological Innovation: Identify and implement opportunities leveraging AI, automation, and emerging technologies to optimize media monitoring, reporting, analysis, and operational efficiency.
• Reporting, Dashboards & Data Storytelling: Develop robust reporting strategies and dashboards, translating complex data into clear, compelling narratives and actionable insights for communications teams and leadership.
• Executive Presentation & Advisory: Prepare and present strategic insights, measurement frameworks, and high-impact recommendations to senior executives and key stakeholders.
• Vendor Management & Contract Governance: Oversee external vendor relationships end-to-end, managing service level delivery, program performance, contract negotiations, renewals, and ongoing engagement.
• Platform Adoption & Enablement: Drive the strategic adoption and effective utilization of media intelligence and analytics platforms through comprehensive training, internal engagement, and targeted enablement initiatives.
• Continuous Improvement & Tool Optimization: Proactively evaluate and enhance the organization's measurement tools, reporting infrastructure, workflows, and overall user experience.
• Cross-Functional Project Leadership: Lead complex global initiatives through influence, uniting cross-functional teams and external partners across time zones while managing competing priorities to deliver high-quality results.

Qualifications

• Education & Experience: Bachelor's degree in communications, marketing, business, data analytics, or a related field, with 5+ years of relevant experience in communications, media intelligence, measurement and analytics, or digital communications.
• Measurement & Data Insights: Demonstrated ability to design measurement strategies, translate complex data into strategic insights and actionable recommendations, and tailor findings for diverse audiences.
• Emerging Technologies & Tool Aptitude: Strong interest in and practical understanding of AI, automation, and emerging technologies in communications; quick ability to master complex systems, with familiarity in media intelligence (e.g., Meltwater, Signal AI, Sprinklr) or data visualization tools (e.g., Tableau) preferred.
• Leadership & Autonomous Execution: Proven track record of working independently, taking ownership of complex initiatives with limited guidance, operating effectively through ambiguity, and delivering high-quality, results-oriented outcomes in dynamic environments.
• Executive Communication & Influence: Exceptional written, verbal, and interpersonal communication skills, possessing the tact, maturity, and confidence to present to and influence senior leadership.
• Project Management & Prioritization: Strong organizational, prioritization, and project management skills, with the agility to balance multiple competing projects simultaneously.
• Stakeholder Engagement & Global Collaboration: Proven ability to navigate a large, complex organization, build productive cross-functional relationships, and collaborate seamlessly across geographies and time zones.
• Professional Approach & Mindset: Proactive, resourceful, and solutions-oriented problem solver with a positive can-do attitude, high integrity, and dependability.

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Job Family Group: Communications and External Relations

Job Family: Communications Management

Time Type: Full time

Primary Location: Irving Texas United States

Primary Location Full Time Salary Range: