Communications Insights & Analytics, Vice President

Citigroup Inc.; United States; Hybrid; USD 140,000 - 190,000; Full time

Benefits offered by this job

Generous holiday allowance

Discretional annual bonus

Private medical insurance

Pension Plan

Parental Leave

Learning & development resources

Employee discounts

Job summary

Citigroup Inc. is seeking a Vice President of Communications Insights & Analytics to strengthen measurement and analytics across the global organization.

The role blends strategic thinking with hands-on, technology-forward leadership and requires translating data into clear, actionable recommendations for senior leaders. Responsibilities include designing measurement frameworks, leveraging AI to improve reporting, and delivering robust dashboards.

Qualifications

• Bachelor’s degree in communications, marketing, business, data analytics, or related field.
• Experience designing measurement strategies and reporting for global communications programs.
• Ability to translate data into actionable recommendations for senior leaders.
• Familiarity with media intelligence platforms and data visualization tools.
• Strong project management and cross-functional collaboration skills.

Responsibilities

• Design and implement measurement strategies that demonstrate reach, impact and effectiveness.
• Identify and apply AI, automation and new tech to optimize monitoring, reporting and efficiency.
• Develop robust dashboards and storytelling to communicate insights to leadership.
• Prepare strategic insights and recommendations for senior executives and stakeholders.
• Oversee external vendor relationships, SLAs, renewals and engagements.
• Drive platform adoption and training to maximize tool value across teams.
• Continuously improve measurement tools, workflows and user experience.
• Lead global cross-functional initiatives across time zones and partners.

Skills

Strategic measurement

AI & automation

Data storytelling

Executive communication

Vendor management

Cross-functional leadership

Global collaboration

Project leadership

Innovation mindset

Education

Bachelor’s degree in communications, marketing, business, data analytics

Tools

Meltwater

Signal AI

Sprinklr

Tableau

Job description

The Vice President of Communications Insights & Analytics is a key member of the Communications Operations & Business Management team. This individual will work closely with senior leaders, communications teams, external partners and vendors to develop and manage programs that strengthen communications measurement and analytics across the global organization. The successful candidate will combine strategic thinking with a hands-on, technology-forward approach. They will help communications teams develop effective measurement strategies, maximize the value of media intelligence and analytics platforms, and identify opportunities to use AI and automation to improve reporting, generate insights and increase efficiency. The role requires someone who can operate independently, navigate a complex global organization and translate data into clear, actionable recommendations for senior leaders.

• Strategic Measurement & Frameworks: Partner with Communications leadership and global teams to design and implement measurement strategies that embed data-informed decision-making and clearly demonstrate program reach, impact, and effectiveness.
• AI & Technological Innovation: Identify and implement opportunities leveraging AI, automation and emerging technologies to optimize media monitoring, reporting, analysis, and operational efficiency.
• Reporting, Dashboards & Data Storytelling: Develop robust reporting strategies and dashboards, translating complex data into clear, compelling narratives and actionable insights for communications teams and leadership.
• Executive Presentation & Advisory: Prepare and present strategic insights, measurement frameworks, and high-impact recommendations to senior executives and key stakeholders.
• Vendor Management & Contract Governance: Oversee external vendor relationships end-to-end, managing service level delivery, program performance, contract negotiations, renewals, and ongoing engagement.
• Platform Adoption & Enablement: Drive the strategic adoption and effective utilization of media intelligence and analytics platforms through comprehensive training, internal engagement, and targeted enablement initiatives.
• Continuous Improvement & Tool Optimization: Proactively evaluate and enhance the organization's measurement tools, reporting infrastructure, workflows, and overall user experience.
• Cross-Functional Project Leadership: Lead complex global initiatives through influence, uniting cross-functional teams and external partners across time zones while managing competing priorities to deliver high-quality results.
  Education & Experience: Bachelor's degree in communications, marketing, business, data analytics, or a related field, with relevant experience in communications, media intelligence, measurement and analytics, or digital communications.
• Measurement & Data Insights: Demonstrated ability to design measurement strategies, translate complex data into strategic insights and actionable recommendations, and tailor findings for diverse audiences.
• Emerging Technologies & Tool Aptitude: Strong interest in and practical understanding of AI, automation, and emerging technologies in communications; quick ability to master complex systems, with familiarity in media intelligence (e.g., Meltwater, Signal AI, Sprinklr) or data visualization tools (e.g., Tableau) preferred.
• Leadership & Autonomous Execution: Proven track record of working independently, taking ownership of complex initiatives with limited guidance, operating effectively through ambiguity, and delivering high-quality, results-oriented outcomes in dynamic environments.
• Executive Communication & Influence: Exceptional written, verbal, and interpersonal communication skills, possessing the tact, maturity, and confidence to present to and influence senior leadership.
• Project Management & Prioritization: Strong organizational, prioritization, and project management skills, with the agility to balance multiple competing projects simultaneously.
• Stakeholder Engagement & Global Collaboration: Proven ability to navigate a large, complex organization, build productive cross-functional relationships, and collaborate seamlessly across geographies and time zones.
• Professional Approach & Mindset: Proactive, resourceful, and solutions-oriented problem solver with a positive can-do attitude, high integrity, and dependability.
  Working at Citi is far more than just a job. A career with us means joining a team of approximately 219,000 dedicated people from around the globe. At Citi, you'll have the opportunity to grow your career, give back to your community and make a real impact.
  By joining Citi London, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:
• Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure
• A discretional annual performance related bonus
• Private medical insurance packages to suit your personal circumstances
• Employee Assistance Program
• Pension Plan
• Paid Parental Leave
• Special discounts for employees, family, and friends
• Access to an array of learning and development resources

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.